Some of your customers might have anti-malware or other similar software that automatically click links in your emails. While most of them have the best intentions in mind, this can lead to unwanted survey clicks and unreliable feedback data.
To solve this issue, SimpleSat has a spam detection feature to filter out these clicks.
How it works
Your survey's embed code contains an invisible tracking image pixel that records if and when your customers open an email.
When your receive new feedback from a customer that has a "click" but not an "open" event associated with it, SimpleSat flags it as spam.