Simplesat doesn't yet have a direct integration with BrightGauge.
It is however possible to use the Dropbox integration to export feedback and use a CSV file as a datasource in BrightGauge.
We'd love to make a Simplesat <> BrightGauge integration happen. If you would too, please email [email protected] to voice your support!
How to connect Simplesat data with BrightGauge
Activate the Dropbox integration
Head over to the Integrations section and activate the Dropbox integration.
Once activated, Dropbox will update a CSV file with Simplesat feedback every 30 minutes.
Add a new dataset in BrightGauge
If you haven't already, add Dropbox as a datasource.
Then, add a new dataset with
simplesat_feedback.csv as the file.
You may need to manually map some field types. Here's what we recommend:
After you test the field types and successfully save, you should be good to go!
Creating gauges with Simplesat data
The CSV data should allow you to create just about any gauge you need. Here's how to create a "Progress Gauge" to display your company's CSAT score.
Create a new gauge and choose Simplesat Feedback as the source.
Choose the "Progress Gauge" type. Then add the field
Positive as the metric. Choose the
Average aggregation type.
Switch to the Design tab and change the formatting to use %.
Then, change the "Max" value to be 1 instead of 100.
That's it! You should have a shiny new gauge ready to report your CSAT score.
If you have any questions about using the data, just let us know and we'll be happy to help.
And don't forget to send an email to [email protected] to give your vote for a native integration. 😉