Once you authenticate with your account, the following integrations will be enabled:
Connect additional Autotask information
Each time your customer provides a rating, we'll do an API lookup and associate the following information with new feedback:
Perhaps the biggest value from this integration is being able to associate the Primary Resource as the feedback's Ticket Owner. Without the integrationactive, Simplesat can only gather the Autotask resource that closes the ticket.
Update service tickets with an internal note
Provide more transparency in your helpesk by displaying Simplesat feedback directly in tickets.
How to get started
Create an Autotask survey in SimpleSat if you haven't already. Once you do, head over to the Integrations tab and follow the instructions.
View Autotask Integration Guide
Send us your feedback and questions
Let us know how things go. You can reply to this mail, or chat directly in Simplesat.