You can send new Simplesat feedback to a Slack channel through Zapier. Use the Zap template below, or follow the instructions on how to create from scratch.

⚡️Get the Zap template: Send new Simplesat feedback to Slack channels

Create a new Zap

Head over to your Zapier account, click on Make a Zap button, and choose Simplesat as the trigger.

Choose Simplesat as the Action App.

Choose Slack as the Trigger App

Choose Send Channel Message

Authenticate with your Slack account.

Setup the template

Choose the Channel Simplesat should send feedback to. We recommend setting up a new channel specifically for this purpose.

The Message Text field is where you can really customize things. You can start with the suggested template below or build your own. 

*<{{Feedback ID}}|{{Rating}} rating>* from *{{Customer Name}}* at *{{Company Name}}*



• Subject: {{Ticket Subject}}
• Ticket: <{{Ticket ID}}|{{Ticket ID}}>
• Agent: {{Team Member}}

Filtering by sentiment

It's likely that you'll want to filter by rating sentiment in your zaps. For example, you might only want positive ratings to trigger a Tweet, or negative ratings to notify a Slack channel, or neutral ratings to create a Trello card.

To filter by sentiment (and any other Simplesat fields), create an action an choose Filter by Zapier. 

Set up the filter

Here's the Simplesat logo that you can use for the Bot Icon:

When you're finished, click Continue and test the Zap. You should instantly see the latest feedback from your Simplesat account in your Slack channel.

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