Every plan supports surveys in one language. A multilingual survey lets you offer several languages with one set of results, and send survey emails in each recipient's language.

The Language setting changes Simplesat's built-in text, such as buttons and the unsubscribe link. Write your questions, answer choices, confirmation messages and Custom button text in the survey's language. Simplesat doesn't translate them.

To offer several languages without a multilingual survey, create one survey per language. Each survey has separate results.

Multilingual surveys come with Premium (formerly Elite) and above.

You need the Manage surveys permission to manage a survey's languages. The Owner and Admin roles have it.

If you turn on Multilingual surveys without adding a language, click Save.

The language the survey was already set to becomes its Default language.

A language you add starts out inactive, with no translations. Respondents won't see it until you've translated it and activated it.

To go back to one language, uncheck Multilingual surveys and click Save. The survey returns to its default language, and your languages and translations are kept.

Fill every cell for a language except the no-sentiment confirmation message, which is shown when a response ends without a rating. That message can stay blank. A language with gaps is skipped, and the other complete languages still import.

On NPS, CES, 5-star and sliding scale questions, only the labels at the two ends of the scale get rows.

After you edit a question in the builder, update its translations with a fresh template.

The Languages list on Configure shows the status of each language:

To activate a language:

Activate stays unavailable while a language is Incomplete. Its tooltip reads "Complete all translations to activate".

The same menu also has Deactivate, which hides a language from respondents again, and Delete, which removes the language and its translations from the survey. Responses already collected in a deleted language stay in your reporting.

To change the default, open the three-dot menu on another language's row and choose Set as default. That language has to be active and complete. The survey builder then shows its wording for questions and answer choices, and the previous default keeps its wording as a translation. The default can't be deactivated or deleted. To take it out of the survey, make another language the default first.

Simplesat checks these sources in order and shows the first language that's active on the survey. The order depends on where the survey opens:

Region codes match in both directions. A browser set to pt-BR matches a survey language of pt, and a link asking for pt matches a survey offering pt-BR.

To send a link that opens in one language, add language= and the code to the rating link, which is the link that starts with https://api.simplesat.io:

Adding language= to the survey page's own address, on survey.simplesat.io or your own domain, does nothing.

Links already built with lang= keep working, except when the link also carries the customer's email and Simplesat has a language stored for them. Then the stored language is used. Switch those links to language=.

On the survey page and in a web embed, respondents can also switch language themselves. The picker appears when the survey offers more than one language, and it lists each language by its own name.

Once Multilingual surveys is checked, one-off, ongoing and event-based email surveys can go out in each recipient's language.

Every language uses the same sender email address and design template. You set them on the default language.

You can write and test-send the email for an inactive language. Real recipients start getting it once you activate the language on Configure.

Emails use the customer's stored language if it's active on the survey. Otherwise, they use the default language. The language used needs both From and Subject. If either is missing, the email goes out in the default language.

You can set a customer's stored language with a customer CSV import (the fifth column) or the Customers API. Each response that carries their email replaces it with that response's language, even on a single-language survey.

For event-based surveys sent through the API, an active language in the request's customer object overrides the stored language for that one email. It doesn't change the customer's stored language.

Every response records the language it was answered in. On a single-language survey, that's the survey's language.

To compare languages, filter by Language on the Feedback page, survey dashboards and custom dashboards, or segment a report by Language. A report segmented by language doesn't show a response rate.

Use these codes in translation CSV headers, in language= on links, and for a customer's language in a CSV import or the API.

Check for these causes:

Respondents only see active languages. Open the language's menu and choose Activate. If Activate is unavailable, the language is Incomplete. Download the template again, fill the gaps in that language's column and import it.

Check for these causes:

Moving to a plan without multilingual surveys turns them off on every survey in the workspace at once. Canceling your subscription turns them off too, and subscribing again doesn't turn them back on. Open each survey, go to Configure, check Multilingual surveys again and click Save. Your languages and translations are still there.

If Import failed reports missing or unrecognized keys, or missing required columns, download a new template and copy your translations into it. This can happen if the survey changed after you downloaded the file, the file came from another survey, or the key or field column was changed.

If the message is "An unknown error occurred.", try saving the file as a UTF-8 CSV and importing it again.

If Review before importing lists languages that "are missing translations and won't be updated", those languages are skipped and the rest import. Each language's line says why:

No. The app your team signs in to is in English only, whatever languages your surveys use.

Not in one survey. Build one survey per language, each set to its own language under Configure. One survey in several languages comes with Premium (formerly Elite) and above.

Almost everything. You write the email text for each language, and the questions and answer choices come from your translations. On the standard designs, Simplesat also shows the unsubscribe link in the recipient's language. Email templates built specifically for your workspace keep that link in English.

No. You write the questions, answer choices and confirmation messages for each language and import them. Simplesat supplies its own words, such as buttons and the unsubscribe link, in each language. The file upload box is the exception: its text and error messages stay in English.