Thinking of implementing a survey, but you're not using any ticketing software? Don't fret! You can embed a generic survey on your Gmail, or Outlook signature, and be able to pull the data using Gorgias email template.

First, install the free browser extension from here: Gorgias Email Template

Create your survey

Create a new survey and customize the survey settings, then choose the Generic Embed option in the Publish section.

Enter the Gorgias placeholders/variables into the fields:

Gorgias email variables

  • Team Member Email - {{from.email}}
  • Team Member ID - {{from.first_name}}
  • Team Member First Name - NA
  • Team Member Last Name - NA 
  • Customer Email - {{to.email}}
  • Customer ID - NA
  • Customer First Name - {{to.first_name}}
  • Customer Last Name - NA
  • Company Name - {{domain to.email}}
  • Ticket ID - NA
  • Ticket Subject - {{subject}}

Once you have the placeholders filled in, click Generate Embed Code and Copy survey.

Add your survey to Gorgias Email Template

On your Gorgias extension, click on New Template and paste the survey.

Add your survey to Gmail

On your Gmail account, click on + to compose a new message and click on the Gorgias icon to insert the survey template.

Try it out! 

Create a test email with yourself as the recipient. Check your email and click any rating that you like. Once you do, new feedback should instantly show up in your Simplesat dashboard. 🎊 

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