Use Email activity to check the survey emails Simplesat sends and investigate delivery problems.

What Simplesat records depends on how the survey reaches your customers. Only surveys that Simplesat emails itself have an Email activity tab.

When the email comes from your own tool, that tool has the count of emails sent and knows what happened to each one.

Engagement activity shows Sent as a count and the other metrics as percentages of Sent. The date range and Email event filters apply to all of them. The change beneath each metric compares your selection with the previous period of the same length.

Three of the numbers need reading with care:

Soft bounces are temporary delivery failures, and Simplesat continues sending to those addresses. Hard bounces and spam reports put an address on the suppression list, which stops further survey emails.

Sending history lists every send of a one-off or ongoing survey. Event-based surveys don't have it. Each email a trigger sends shows up in Email activity instead.

Sending history is at the top.

Each follow-up has its own row and counts beneath the original send.

If there's no Sending history section, the survey has never sent and has nothing scheduled.

Choose View email results to open Email activity and check individual recipients.

Simplesat answers each trigger with a reply to the tool that fired it. You'll find the reply wherever that tool records its requests: a helpdesk automation's run log, a Zapier or Make task history, or your script's logs.

Read the reply's detail text, not just the status code. Survey is scheduled to be sent means Simplesat accepted the trigger, not that the email was delivered, so check Email activity for the outcome once the email is due.

A trigger refused because the survey was closed, archived or deleted, or because the subscription was inactive, leaves no row in Email activity. The reply is the only record of it.

If the survey has a Delay, the reply says Survey is scheduled to be sent even if Simplesat holds the email back later. That's because the survey's Suppression period and the daily limit are checked when the email is due.

To check one customer's emails:

Times are shown relative to now, and hovering one gives the full date and time.

On a one-off or ongoing survey, a follow-up can show the yellow triangle for a customer who unsubscribed after an earlier email. That follow-up wasn't sent to them.

An event-based email that Simplesat held back or failed to send has a dash under Sent, and the tooltip on its icon gives the reason:

An event-based email that's still waiting out the survey's Delay has no row yet. It shows up once it goes out or is held back, and so do its follow-ups.

Email activity has two filters: the date range and Email event. To confirm a follow-up went out, set Email event to that follow-up.

When you open a survey from Admin → Surveys, its status sits beside its name.

An event-based survey shows no status label until it closes. Then it shows Closed.

The CSV download link is emailed to you. At peak times, it can take a few hours. If the export fails, you'll get an email titled Your export didn't finish.

The file has a few columns the tab doesn't:

In the file, Email event is a number, with 1 for the first email and 2 to 4 for follow-ups 1 to 3. All times are in UTC.

Clicked counts a click on any link in the email, and only a click on a rating records a response. Mail security scanners also click the links in incoming mail. To see which clicks were ratings, export the activity for the same dates. A row with a time in Clicked at and nothing in Clicked rating at is a click on some other link.

An open only counts when the email's tracking image loads. If someone's mail client blocks images, they can still click a rating without an open being recorded. A scanner that follows links also clicks without opening.

Nothing was sent in the date range for the Email event you've chosen. Widen the date range or set Email event to All. For a one-off or ongoing survey, Sending history shows when it last sent.

Check the survey and your subscription as they were on the date of the send. If the survey was archived or closed, or the subscription was inactive, that explains it. If none of those applies, contact us with the survey name and the date of the send.

Read the reply's detail text, not its status code, because most refusals return 200 too. If the reply says Survey is scheduled to be sent and the survey has a Delay, the email is waiting and won't show anywhere until it goes. Once it has gone, find the customer's row in Email activity and check its status. If neither explains it, send us the survey name, the customer's email address and roughly when the trigger fired.

Find their row in Email activity, or export the activity and search the Email column for their address. Then:

If a one-off or ongoing survey has no row for them, check whether:

If an event-based survey has no row for them, check the trigger's reply and the survey's Delay.

Only surveys that Simplesat emails itself have it: one-off, ongoing and event-based. A survey embedded in your own email or on a web page, or shared as a link, doesn't.

If the survey is archived, you can't open its dashboard until you restore it. Restoring needs the Manage surveys permission, which Owners and Admins have.

The link goes to the email address of whoever asked for the export, from [email protected]. Check your spam folder, and allow a few hours at peak times. If the export hit an error, you'll have an email titled Your export didn't finish instead. If an email from Simplesat to your address has hard-bounced before, Simplesat stops sending to that address, exports included, and we can clear that for you. Otherwise, contact us with the survey name and roughly when you asked for the export.

No. Email activity doesn't store the subject line or the body of the email. Ask the customer to forward it to you.

In Email activity, every email to them is its own row, marked Initial or with its follow-up number. On an event-based survey, each trigger's email is a separate row. You can't filter the tab by customer, so export it and filter the Email column.

It depends on what you're counting:

No. Email activity covers the emails Simplesat sends for one survey, and a survey has one delivery method. A survey link shared by SMS, chat or phone isn't tracked as a send.

No. But you can send follow-ups only to the customers who haven't answered. On the survey's Emails subtab, set Send follow-ups to to Unanswered customers.

No. An export runs only when you ask for one, and scheduled reports carry feedback, not email activity.

All the way back to the survey's first send. Nothing is removed over time. The date picker has no All time preset, so set a custom range that starts before the first send.

A one-off send scheduled for later shows as Scheduled in Sending history. An event-based email waiting out its Delay isn't shown anywhere. If you have questions about a particular email or need more information, contact us with the survey name and the customer's email address.