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Add a Simplesat survey to Help Scout (old)
Add a Simplesat survey to Help Scout (old)

How to add your customer satisfaction survey (CSAT), customer effort score (CES), and net promoter score (NPS) embed codes to Help Scout.

Hannah Logan avatar
Written by Hannah Logan
Updated over a week ago

Simplesat allows you to create a CSAT or NPS survey that you can embed directly in Help Scout email notifications templates.

Create your survey

First, create a new survey.

Customize the survey settings, then choose the Integrate with another tool option in the Publish section and select Generic Embed in the pop-up box.

Enter Help Scout's placeholders into the fields:

Help Scout email placeholders:

  • Team Member Email - {{}}

  • Team Member ID - NA

  • Team Member First Name - {{user.firstName}}

  • Team Member Last Name - {{user.lastName}}

  • Customer Email - {{}}

  • Customer ID - NA

  • Customer First Name - {{customer.firstName}}

  • Customer Last Name - {{customer.lastName}}

  • Company Name - {{customer.companyName}}

  • Ticket ID - {{conversation.number}}

  • Ticket Subject - {{conversation.subject}}

Note: You can learn more about Help Scout placeholders from here.

Once you have the placeholders filled in, click Generate Embed Code. Make sure you're on the HTML option, then click Copy survey.

Add your survey to Help Scout

Head over to the email notification template where you want the survey to be added.

Select the template that you'd like to use, and paste the HTML survey codes that you copied. Click Save and you're done! πŸ˜‰

Try it out!

Create a test ticket with yourself as the requester. Check your email and click any rating that you like. Once you do, new feedback should instantly show up in your Simplesat dashboard. 🎊

If you run into any issues let us know and we'll be happy to help troubleshoot. πŸ™Œ

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