# Simplesat help center

> Help center for Simplesat

## Getting started with surveys

- [How Simplesat surveys work](https://help.simplesat.io/en/articles/955477-how-simplesat-surveys-work.md): Get better feedback by creating fun and intuitive surveys your customers will actually love.
- [Duplicate a survey](https://help.simplesat.io/en/articles/5292949-duplicate-a-survey.md): Create a new survey form an existing copy to save precious time!
- [Open tickets directly in your helpdesk](https://help.simplesat.io/en/articles/3629132-open-tickets-directly-in-your-helpdesk.md)
- [Metric questions explained](https://help.simplesat.io/en/articles/2776668-metric-questions-explained.md)
- [Rating scales for CSAT questions](https://help.simplesat.io/en/articles/2778092-rating-scales-for-csat-questions.md)
- [Survey metrics explained](https://help.simplesat.io/en/articles/2776677-survey-metrics-explained.md)
- [Required questions](https://help.simplesat.io/en/articles/4890873-required-questions.md)
- [Conditional logic](https://help.simplesat.io/en/articles/2776705-conditional-logic.md): Use conditional logic to configure follow-up questions or question visibility.
- [Using opinion scales in multiple-choice questions](https://help.simplesat.io/en/articles/2776748-using-opinion-scales-in-multiple-choice-questions.md)
- [AI generated questions](https://help.simplesat.io/en/articles/8316716-ai-generated-questions.md)
- [Archiving surveys](https://help.simplesat.io/en/articles/1739893-archiving-surveys.md)
- [Expiration settings](https://help.simplesat.io/en/articles/7171943-expiration-settings.md): Control when responses can be edited or submitted by setting survey expiration rules.
- [Customizing survey landing pages](https://help.simplesat.io/en/articles/955485-customizing-survey-landing-pages.md)
- [Customizing your confirmation page](https://help.simplesat.io/en/articles/2786930-customizing-your-confirmation-page.md)
- [Customer information question](https://help.simplesat.io/en/articles/4893545-customer-information-question.md)
- [Managing call to action buttons](https://help.simplesat.io/en/articles/2104101-managing-call-to-action-buttons.md): Get more 5-star reviews by sending satisfied customers to your pages around the web
- [Translating surveys to other languages](https://help.simplesat.io/en/articles/2696158-translating-surveys-to-other-languages.md): Simplesat gives you two ways to run surveys in languages other than English. Which approach you use depends on your plan and how you want to manage translations.

## Publishing Surveys

- [Web-embed surveys](https://help.simplesat.io/en/articles/8094151-web-embed-surveys.md)
- [Installing web-embed surveys in an app or website](https://help.simplesat.io/en/articles/8094162-installing-web-embed-surveys-in-an-app-or-website.md)
- [Choosing a helpdesk source](https://help.simplesat.io/en/articles/2778114-choosing-a-helpdesk-source.md)
- [Embedding a generic survey](https://help.simplesat.io/en/articles/1500733-embedding-a-generic-survey.md)
- [Including custom ticket and team member placeholder fields in a survey](https://help.simplesat.io/en/articles/3914558-including-custom-ticket-and-team-member-placeholder-fields-in-a-survey.md): Add any variable/placeholder/merge tag in rating URLs
- [List of email placeholders for common helpdesks](https://help.simplesat.io/en/articles/1518627-list-of-email-placeholders-for-common-helpdesks.md): Variables / merge tags / placeholder values to include in rating URLs
- [Link to the first question of a survey](https://help.simplesat.io/en/articles/3327645-link-to-the-first-question-of-a-survey.md)
- [Automated email survey reminders](https://help.simplesat.io/en/articles/4548192-automated-email-survey-reminders.md): Increase your survey response rates by sending follow-up emails to customers who haven't opened or answered your surveys.
- [One-off email surveys](https://help.simplesat.io/en/articles/4542587-one-off-email-surveys.md)
- [Ongoing email surveys](https://help.simplesat.io/en/articles/4542720-ongoing-email-surveys.md)
- [Email survey customization](https://help.simplesat.io/en/articles/2220503-email-survey-customization.md): Set up the sender details, subject, message, design, and language for your survey emails.
- [Email distribution types for surveys](https://help.simplesat.io/en/articles/2233825-email-distribution-types-for-surveys.md)
- [How email delivery settings work for surveys](https://help.simplesat.io/en/articles/2233834-how-email-delivery-settings-work-for-surveys.md): Configuring your Audience rules for sending directly out of Simplesat
- [Event-based email surveys](https://help.simplesat.io/en/articles/8077851-event-based-email-surveys.md): Event-Based Email Surveys in Simplesat offer a seamless and efficient way to gather feedback at crucial customer interactions.

## Analytics and Reporting

- [Email activity](https://help.simplesat.io/en/articles/4548282-email-activity.md): View opens, clicks and detailed activity for one-off or ongoing surveys
- [Survey dashboards](https://help.simplesat.io/en/articles/7033691-survey-dashboards.md): Analyze survey data with overview and question dashboards. Track trends, engagement, and responses to improve and optimize surveys.
- [Reports](https://help.simplesat.io/en/articles/4218331-reports.md)
- [CSAT/NPS scores and trends in bar charts](https://help.simplesat.io/en/articles/4197540-csat-nps-scores-and-trends-in-bar-charts.md)
- [Exporting email activities](https://help.simplesat.io/en/articles/4500965-exporting-email-activities.md)
- [Downloading survey stats and leaderboards to CSV](https://help.simplesat.io/en/articles/4197510-downloading-survey-stats-and-leaderboards-to-csv.md)
- [Using charts and graphs on survey dashboards](https://help.simplesat.io/en/articles/3627735-using-charts-and-graphs-on-survey-dashboards.md)
- [Scheduled reports](https://help.simplesat.io/en/articles/8865397-scheduled-reports.md)
- [Topics](https://help.simplesat.io/en/articles/9526492-topics.md): Analyze customer feedback with AI-driven topics and sentiments. Categorize, filter, and report with ease to uncover actionable insights.

## Feedback

- [Viewing survey responses](https://help.simplesat.io/en/articles/3799899-viewing-survey-responses.md): How you can see answer details from your customers
- [Adding internal notes to feedback](https://help.simplesat.io/en/articles/5292878-adding-internal-notes-to-feedback.md)
- [Add tags to survey responses](https://help.simplesat.io/en/articles/3805712-add-tags-to-survey-responses.md): How to add tags to feedback
- [View response changes and audit user activity](https://help.simplesat.io/en/articles/3805663-view-response-changes-and-audit-user-activity.md)
- [Using filters across dashboards, feedback, and reports](https://help.simplesat.io/en/articles/3800103-using-filters-across-dashboards-feedback-and-reports.md): Refine data in feedback, dashboards, and reports with filters and flexible conditions.
- [Change the rating or the team member associated with the response](https://help.simplesat.io/en/articles/3800053-change-the-rating-or-the-team-member-associated-with-the-response.md): How to edit the rating and team member associated with the survey response
- [Deleting feedback](https://help.simplesat.io/en/articles/2300356-deleting-feedback.md): How to remove feedback from your Simplesat account
- [Exporting feedback](https://help.simplesat.io/en/articles/2352557-exporting-feedback.md): How to export feedback ratings as a CSV file

## Publishing feedback

- [Publishing customer feedback and ratings](https://help.simplesat.io/en/articles/843342-publishing-customer-feedback-and-ratings.md): Publicly display positive ratings and comments by embedding feedback widgets on your website.
- [Styling widgets with custom CSS](https://help.simplesat.io/en/articles/5652151-styling-widgets-with-custom-css.md)
- [Adding feedback widgets to your website](https://help.simplesat.io/en/articles/5652144-adding-feedback-widgets-to-your-website.md)

## Customers

- [Managing customers](https://help.simplesat.io/en/articles/5261585-managing-customers.md): How to add, edit, and delete customers in your account.
- [Unsubscribing or resubscribing customers](https://help.simplesat.io/en/articles/4542468-unsubscribing-or-resubscribing-customers.md)
- [Viewing customer information](https://help.simplesat.io/en/articles/1377986-viewing-customer-information.md)
- [Importing customers via CSV file](https://help.simplesat.io/en/articles/2482695-importing-customers-via-csv-file.md)
- [Exporting customers](https://help.simplesat.io/en/articles/4542126-exporting-customers.md)
- [View satisfaction for an individual customer](https://help.simplesat.io/en/articles/1377994-view-satisfaction-for-an-individual-customer.md)

## Integrations

- [Field mapping](https://help.simplesat.io/en/articles/6168765-field-mapping.md)
- [Creating or updating customers through the API](https://help.simplesat.io/en/articles/3914663-creating-or-updating-customers-through-the-api.md)
- [Add a Trello card to a dedicated survey board](https://help.simplesat.io/en/articles/3833317-add-a-trello-card-to-a-dedicated-survey-board.md)
- [Add a Simplesat survey to Newoldstamp](https://help.simplesat.io/en/articles/5808602-add-a-simplesat-survey-to-newoldstamp.md): How to add your CSAT, customer effort score \(CES\), 5-star, and net promoter score \(NPS\) embed codes to Newoldstamp.
- [Add a Simplesat survey to Symprex](https://help.simplesat.io/en/articles/5815907-add-a-simplesat-survey-to-symprex.md): How to add your CSAT, customer effort score \(CES\), and net promoter score \(NPS\) embed codes to Symprex.
- [Add a Simplesat survey to Bullhorn ATS](https://help.simplesat.io/en/articles/5820570-add-a-simplesat-survey-to-bullhorn-ats.md): How to add your CSAT, customer effort score \(CES\), 5-star, and net promoter score \(NPS\) embed codes to Bullhorn ATS.
- [Add a Simplesat survey to Exclaimer G Suite](https://help.simplesat.io/en/articles/5831727-add-a-simplesat-survey-to-exclaimer-g-suite.md): How to add your CSAT, customer effort score \(CES\), 5-star, and net promoter score \(NPS\) embed codes to Exclaimer G Suite.
- [Add a Simplesat survey to Totara Learn](https://help.simplesat.io/en/articles/5983775-add-a-simplesat-survey-to-totara-learn.md): How to add your CSAT, customer effort score \(CES\), 5-star, and net promoter score \(NPS\) embed codes to Totara Learn.
- [Add a Simplesat survey to eDesk](https://help.simplesat.io/en/articles/6021022-add-a-simplesat-survey-to-edesk.md): How to add your CSAT, customer effort score \(CES\), 5-star, and net promoter score \(NPS\) embed codes to eDesk.
- [Add a Simplesat survey to Outlook email signature](https://help.simplesat.io/en/articles/3805764-add-a-simplesat-survey-to-outlook-email-signature.md): How to add your CSAT, customer effort score \(CES\), 5-star, and net promoter score \(NPS\) embed codes to Outlook.
- [Add a Simplesat survey to CodeTwo email signature](https://help.simplesat.io/en/articles/4668618-add-a-simplesat-survey-to-codetwo-email-signature.md): How to add your CSAT, customer effort score \(CES\), 5-star, and net promoter score \(NPS\) embed codes to CodeTwo.
- [Add a Simplesat survey to SuiteCRM](https://help.simplesat.io/en/articles/4800324-add-a-simplesat-survey-to-suitecrm.md): How to add your CSAT, customer effort score \(CES\), 5-star, and net promoter score \(NPS\) embed codes to SuiteCRM.
- [Add a Simplesat survey to Shopify](https://help.simplesat.io/en/articles/4819237-add-a-simplesat-survey-to-shopify.md): How to add your CSAT, customer effort score \(CES\), 5-star, and net promoter score \(NPS\) survey embed codes to Shopify.
- [Add a Simplesat survey to ZenMaid](https://help.simplesat.io/en/articles/4919086-add-a-simplesat-survey-to-zenmaid.md): How to add your CSAT, customer effort score \(CES\), 5-star, and net promoter score \(NPS\) survey embed codes to ZenMaid's email templates.
- [Add a Simplesat survey to Exclaimer Office 365](https://help.simplesat.io/en/articles/5138561-add-a-simplesat-survey-to-exclaimer-office-365.md): How to add your CSAT, customer effort score \(CES\), 5-star, and net promoter score \(NPS\) embed codes to Exclaimer Office 365.
- [Add a Simplesat survey to Calendly](https://help.simplesat.io/en/articles/5729673-add-a-simplesat-survey-to-calendly.md): How to add your CSAT, CES \(Customer Effort Score\), 5-star, and NPS \(Net Promoter Score\) survey embed code in Calendly
- [Add a Simplesat survey to Front](https://help.simplesat.io/en/articles/5739584-add-a-simplesat-survey-to-front.md): How to add your CSAT, CES \(Customer Effort Score\), 5-star, and NPS \(Net Promoter Score\) survey embed code in Front.
- [Add a Simplesat survey to Halo Service Desk](https://help.simplesat.io/en/articles/5795597-add-a-simplesat-survey-to-halo-service-desk.md): How to add your CSAT, customer effort score \(CES\), 5-star, and net promoter score \(NPS\) embed codes to Halo Service Desk.
- [Add a Simplesat survey to Outreach](https://help.simplesat.io/en/articles/5795646-add-a-simplesat-survey-to-outreach.md): How to add your CSAT, customer effort score \(CES\), 5-star, and net promoter score \(NPS\) embed codes to Outreach
- [Add a Simplesat survey to Tigerpaw](https://help.simplesat.io/en/articles/2080669-add-a-simplesat-survey-to-tigerpaw.md): How to add your CSAT, customer effort score \(CES\), 5-star, and net promoter score \(NPS\) embed codes to Tigerpaw.
- [Add a Simplesat survey to Kayako](https://help.simplesat.io/en/articles/2201118-add-a-simplesat-survey-to-kayako.md): How to add your CSAT, customer effort score \(CES\), 5-star, and net promoter score \(NPS\) embed codes to Kayako.
- [Add a Simplesat survey to RangerMSP](https://help.simplesat.io/en/articles/2642150-add-a-simplesat-survey-to-rangermsp.md): How to add your CSAT, CES \(Customer Effort Score\), 5-star, and NPS \(Net Promoter Score\) survey embed code in RangerMSP
- [Add a Simplesat survey to Spiceworks](https://help.simplesat.io/en/articles/3091507-add-a-simplesat-survey-to-spiceworks.md): How to add your CSAT, customer effort score \(CES\), 5-star, and net promoter score \(NPS\) embed codes to Spiceworks.
- [Add a Simplesat survey to SolarWinds Service Desk](https://help.simplesat.io/en/articles/3296526-add-a-simplesat-survey-to-solarwinds-service-desk.md): How to add your CSAT, customer effort score \(CES\), 5-star, and net promoter score \(NPS\) embed codes to SolarWinds Service Desk.
- [Add a Simplesat survey to Squarespace](https://help.simplesat.io/en/articles/3296829-add-a-simplesat-survey-to-squarespace.md): How to add your CSAT, customer effort score \(CES\), 5-star, and net promoter score \(NPS\) embed codes to Squarespace Scheduling.
- [Add a Simplesat survey to Gmail](https://help.simplesat.io/en/articles/3856127-add-a-simplesat-survey-to-gmail.md): How to add your CSAT, customer effort score \(CES\), 5-star, and net promoter score \(NPS\) embed codes to Gmail.
- [Add a Simplesat survey to Briskine Templates](https://help.simplesat.io/en/articles/3882497-add-a-simplesat-survey-to-briskine-templates.md): How to add your CSAT, customer effort score \(CES\), 5-star, and net promoter score \(NPS\) embed codes to Briskine.
- [Integrating Simplesat surveys with Lifecycle Insights](https://help.simplesat.io/en/articles/8338177-integrating-simplesat-surveys-with-lifecycle-insights.md): Connect your Simplesat account with Lifecycle Insights
- [Cliniko integrations](https://help.simplesat.io/en/articles/8713881-cliniko-integrations.md)
- [Integrating Simplesat with Make](https://help.simplesat.io/en/articles/8823616-integrating-simplesat-with-make.md): Effortlessly enhance your workflow by seamlessly integrating Simplesat with Make.
- [Crisp integrations](https://help.simplesat.io/en/articles/9563952-crisp-integrations.md)
- [Add a Simplesat survey to Crisp](https://help.simplesat.io/en/articles/9545744-add-a-simplesat-survey-to-crisp.md)
- [Add a Simplesat survey to Drip](https://help.simplesat.io/en/articles/10300075-add-a-simplesat-survey-to-drip.md): How to add your customer satisfaction survey \(CSAT\), customer effort score \(CES\), and net promoter score \(NPS\) embed code to Drip.
- [Quo integrations](https://help.simplesat.io/en/articles/11410013-quo-integrations.md)
- [Simplesat's n8n community node](https://help.simplesat.io/en/articles/12679403-simplesat-s-n8n-community-node.md)
- [Simplesat MCP integration](https://help.simplesat.io/en/articles/15828970-simplesat-mcp-integration.md): Connect Simplesat to an AI assistant like Claude or Codex and ask questions about your customer feedback in plain language.
- [Add a Simplesat survey to ActiveCampaign](https://help.simplesat.io/en/articles/6230243-add-a-simplesat-survey-to-activecampaign.md): How to add your CSAT, customer effort score \(CES\), and net promoter score \(NPS\) embed codes to ActiveCampaign.
- [ActiveCampaign integrations](https://help.simplesat.io/en/articles/6260956-activecampaign-integrations.md)
- [Importing and syncing Autotask contacts](https://help.simplesat.io/en/articles/2325451-importing-and-syncing-autotask-contacts.md)
- [Creating a custom security role for Autotask resources](https://help.simplesat.io/en/articles/2922828-creating-a-custom-security-role-for-autotask-resources.md)
- [Autotask integrations](https://help.simplesat.io/en/articles/7831021-autotask-integrations.md)
- [Send Simplesat ratings back to Autotask custom fields](https://help.simplesat.io/en/articles/3127803-send-simplesat-ratings-back-to-autotask-custom-fields.md): Sync rating details with Autotask's User-Defined Fields \(UDFs\)
- [Adding Simplesat for your API tracking identifier](https://help.simplesat.io/en/articles/3529111-adding-simplesat-for-your-api-tracking-identifier.md)
- [Add a Simplesat survey to Autotask](https://help.simplesat.io/en/articles/1566829-add-a-simplesat-survey-to-autotask.md): How to add your customer satisfaction survey \(CSAT\), customer effort score \(CES\), and net promoter score \(NPS\) embed codes to Autotask.
- [Integrating Simplesat surveys with BrightGauge](https://help.simplesat.io/en/articles/3382177-integrating-simplesat-surveys-with-brightgauge.md): Connect your Simplesat account with a BrightGauge datasource
- [Add a Simplesat survey to ConnectWise](https://help.simplesat.io/en/articles/1182699-add-a-simplesat-survey-to-connectwise.md): How to add your Simplesat customer satisfaction survey \(CSAT\), customer effort score \(CES\), and NPS embed codes to ConnectWise.
- [Creating ConnectWise activities after receiving Simplesat ratings](https://help.simplesat.io/en/articles/4293055-creating-connectwise-activities-after-receiving-simplesat-ratings.md)
- [Importing and syncing ConnectWise contacts](https://help.simplesat.io/en/articles/2206276-importing-and-syncing-connectwise-contacts.md): Import the customers contacts from your ConnectWise account to Simplesat.
- [Create a ConnectWise API Member](https://help.simplesat.io/en/articles/1182696-create-a-connectwise-api-member.md): How to create a ConnectWise API member.
- [Creating a custom security role for ConnectWise members](https://help.simplesat.io/en/articles/2134618-creating-a-custom-security-role-for-connectwise-members.md)
- [Sending Simplesat ratings back to ConnectWise custom fields](https://help.simplesat.io/en/articles/2898861-sending-simplesat-ratings-back-to-connectwise-custom-fields.md)
- [Team member mapping with ConnectWise members](https://help.simplesat.io/en/articles/2477283-team-member-mapping-with-connectwise-members.md)
- [ConnectWise integrations](https://help.simplesat.io/en/articles/8045141-connectwise-integrations.md)
- [Export CSV feedback to Dropbox](https://help.simplesat.io/en/articles/1533737-export-csv-feedback-to-dropbox.md): Sync your feedback with a Dropbox folder to enable integrating with popular dashboard and BI tools
- [Freshdesk integrations](https://help.simplesat.io/en/articles/5759493-freshdesk-integrations.md)
- [Add a Simplesat survey to Freshdesk](https://help.simplesat.io/en/articles/1692737-add-a-simplesat-survey-to-freshdesk.md): How to add your customer satisfaction survey \(CSAT\), customer effort score \(CES\), and net promoter score \(NPS\) embed codes to Freshdesk.
- [Freshservice integrations](https://help.simplesat.io/en/articles/6186229-freshservice-integrations.md)
- [Add a Simplesat survey to Freshservice](https://help.simplesat.io/en/articles/2401503-add-a-simplesat-survey-to-freshservice.md): How to add your customer satisfaction survey \(CSAT\), customer effort score \(CES\), and net promoter score \(NPS\) embed codes to Freshservice.
- [HubSpot integrations](https://help.simplesat.io/en/articles/6094959-hubspot-integrations.md)
- [Add a Simplesat survey to HubSpot's Email and Marketing Hub](https://help.simplesat.io/en/articles/5587336-add-a-simplesat-survey-to-hubspot-s-email-and-marketing-hub.md): How to add your customer satisfaction survey \(CSAT\), customer effort score \(CES\), and net promoter score \(NPS\) embed code to HubSpot.
- [Add a Simplesat survey to HubSpot Service Hub](https://help.simplesat.io/en/articles/5587296-add-a-simplesat-survey-to-hubspot-service-hub.md): How to add your customer satisfaction survey \(CSAT\), customer effort score \(CES\), and net promoter score \(NPS\) embed codes to HubSpot.
- [Importing and syncing Infusionsoft contacts](https://help.simplesat.io/en/articles/2470058-importing-and-syncing-infusionsoft-contacts.md)
- [Keap integrations](https://help.simplesat.io/en/articles/6363666-keap-integrations.md)
- [Add a Simplesat survey to Keap](https://help.simplesat.io/en/articles/5734172-add-a-simplesat-survey-to-keap.md): How to add your customer satisfaction survey \(CSAT\), customer effort survey \(CES\), and net promoter score \(NPS\) embed code in Keap.
- [Intercom integrations](https://help.simplesat.io/en/articles/5230032-intercom-integrations.md): Add CSAT, NPS, or CES customer surveys directly in Intercom
- [Importing and syncing Intercom users](https://help.simplesat.io/en/articles/2470061-importing-and-syncing-intercom-users.md): Get your Intercom users into Simplesat to automate recurring NPS email surveys
- [Add a Simplesat survey to Intercom](https://help.simplesat.io/en/articles/4284778-add-a-simplesat-survey-to-intercom.md): How to add your customer satisfaction survey \(CSAT\), customer effort survey \(CES\), and net promoter score \(NPS\) embed code in Intercom.
- [LiveAgent integrations](https://help.simplesat.io/en/articles/6302178-liveagent-integrations.md)
- [Add a Simplesat survey to LiveAgent](https://help.simplesat.io/en/articles/2240602-add-a-simplesat-survey-to-liveagent.md): How to add your CSAT, customer effort score \(CES\), and net promoter score \(NPS\) embed codes to Acuity.
- [Mailchimp integrations](https://help.simplesat.io/en/articles/6761086-mailchimp-integrations.md)
- [Add a Simplesat survey to a Mailchimp campaign](https://help.simplesat.io/en/articles/2875003-add-a-simplesat-survey-to-a-mailchimp-campaign.md): How to add your customer satisfaction survey \(CSAT\), customer effort score \(CES\), and net promoter score \(NPS\) embed codes to Mailchimp.
- [Salesforce integrations](https://help.simplesat.io/en/articles/6327593-salesforce-integrations.md)
- [Add a Simplesat survey to Salesforce Chat](https://help.simplesat.io/en/articles/7040085-add-a-simplesat-survey-to-salesforce-chat.md)
- [Add a Simplesat survey to Salesforce](https://help.simplesat.io/en/articles/5783724-add-a-simplesat-survey-to-salesforce.md): How to add your CSAT, customer effort score \(CES\), and net promoter score \(NPS\) embed codes to Salesforce.
- [Add a Simplesat survey to Salesforce Enhanced Chat](https://help.simplesat.io/en/articles/12017217-add-a-simplesat-survey-to-salesforce-enhanced-chat.md)
- [Syncro integrations](https://help.simplesat.io/en/articles/6185858-syncro-integrations.md)
- [Add a Simplesat survey to Syncro](https://help.simplesat.io/en/articles/3808906-add-a-simplesat-survey-to-syncro.md): How to add your customer satisfaction survey \(CSAT\), customer effort score \(CES\), and net promoter score \(NPS\) embed codes to Syncro.
- [Zapier integration](https://help.simplesat.io/en/articles/1627367-zapier-integration.md): Automate actions between Simplesat and over 1,000 different apps
- [Add a Simplesat survey to Zendesk](https://help.simplesat.io/en/articles/955487-add-a-simplesat-survey-to-zendesk.md): How to add Simplesat customer satisfaction survey \(CSAT\), customer effort score \(CES\), NPS, or 5-star survey embed codes to Zendesk.
- [Zendesk integrations](https://help.simplesat.io/en/articles/7154584-zendesk-integrations.md): Integrating Simplesat surveys with Zendesk. Authenticate with Zendesk's API to enable deep integrations.
- [How to send a customer a survey once per week maximum in Zendesk](https://help.simplesat.io/en/articles/6498169-how-to-send-a-customer-a-survey-once-per-week-maximum-in-zendesk.md)
- [Trigger event-based survey emails from solved Zendesk tickets](https://help.simplesat.io/en/articles/8244592-trigger-event-based-survey-emails-from-solved-zendesk-tickets.md)
- [Using Simplesat Surveys with Zendesk Chat](https://help.simplesat.io/en/articles/8910249-using-simplesat-surveys-with-zendesk-chat.md): How to add Simplesat customer satisfaction survey \(CSAT\), customer effort score \(CES\), NPS, or 5-star surveys to Zendesk chat.
- [Klaviyo integrations](https://help.simplesat.io/en/articles/6777501-klaviyo-integrations.md)
- [Add a Simplesat survey to Klaviyo](https://help.simplesat.io/en/articles/4813673-add-a-simplesat-survey-to-klaviyo.md): How to add your customer satisfaction survey \(CSAT\) and net promoter score \(NPS\) embed codes to Klaviyo email templates and campaigns.
- [Gorgias integrations](https://help.simplesat.io/en/articles/6824737-gorgias-integrations.md)
- [Add a Simplesat survey to Gorgias](https://help.simplesat.io/en/articles/4724431-add-a-simplesat-survey-to-gorgias.md): How to add your customer satisfaction survey \(CSAT\), customer effort survey \(CES\), and net promoter score \(NPS\) embed codes to Gorgias.
- [SugarCRM integrations](https://help.simplesat.io/en/articles/6238499-sugarcrm-integrations.md): Integrating Simplesat surveys with SugarCRM. Authenticate with SugarCRM's API to enable deep integrations.
- [Add a Simplesat survey to SugarCRM](https://help.simplesat.io/en/articles/5725492-add-a-simplesat-survey-to-sugarcrm.md): How to add your customer satisfaction survey \(CSAT\), customer effort survey \(CES\), and net promoter score \(NPS\) embed code in SugarCRM.
- [RepairShopr integrations](https://help.simplesat.io/en/articles/6826084-repairshopr-integrations.md)
- [Add a Simplesat survey to RepairShopr](https://help.simplesat.io/en/articles/3810983-add-a-simplesat-survey-to-repairshopr.md): How to add your customer satisfaction survey \(CSAT\), customer effort score \(CES\), and net promoter score \(NPS\) embed codes to RepairShopr.
- [Jira integrations](https://help.simplesat.io/en/articles/6730034-jira-integrations.md): Integrating Simplesat surveys with Jira. Authenticate with Jira's API to enable deep integrations.
- [Add a Simplesat survey to Jira Service Desk](https://help.simplesat.io/en/articles/3815931-add-a-simplesat-survey-to-jira-service-desk.md): How to add your customer satisfaction survey \(CSAT\), customer effort score \(CES\), and NPS embed codes to Jira Service Desk.
- [Pipedrive integrations](https://help.simplesat.io/en/articles/6124346-pipedrive-integrations.md)
- [Kaseya BMS integrations](https://help.simplesat.io/en/articles/6360882-kaseya-bms-integrations.md)
- [Add a Simplesat survey to Kaseya BMS](https://help.simplesat.io/en/articles/1989020-add-a-simplesat-survey-to-kaseya-bms.md): How to add your CSAT, customer effort score \(CES\), and net promoter score \(NPS\) embed codes to Kaseya BMS.
- [CloudRadial integrations](https://help.simplesat.io/en/articles/6124226-cloudradial-integrations.md)
- [Vitally integrations](https://help.simplesat.io/en/articles/6120819-vitally-integrations.md)
- [Setting up notifications and summaries in Slack](https://help.simplesat.io/en/articles/4139955-setting-up-notifications-and-summaries-in-slack.md): Send survey notifications to Slack channels
- [Power BI connector](https://help.simplesat.io/en/articles/9254725-power-bi-connector.md)
- [Microsoft Dynamics CRM integrations](https://help.simplesat.io/en/articles/6911700-microsoft-dynamics-crm-integrations.md)
- [Add a Simplesat survey to Microsoft Dynamics 365](https://help.simplesat.io/en/articles/2642187-add-a-simplesat-survey-to-microsoft-dynamics-365.md): How to add your CSAT, customer effort score \(CES\), and NPS embed codes to Microsoft Dynamics CRM.
- [Add a Simplesat survey to Accelo](https://help.simplesat.io/en/articles/2205977-add-a-simplesat-survey-to-accelo.md): How to add your customer satisfaction survey \(CSAT\), customer effort score \(CES\), and net promoter score \(NPS\) embed code to Accelo.
- [HelpDesk integrations](https://help.simplesat.io/en/articles/6975592-helpdesk-integrations.md)
- [Add a Simplesat survey to HelpDesk](https://help.simplesat.io/en/articles/5521223-add-a-simplesat-survey-to-helpdesk.md): How to add your customer satisfaction survey \(CSAT\), customer effort score \(CES\), and net promoter score \(NPS\) embed codes to HelpDesk.
- [Add a Simplesat survey to osTicket](https://help.simplesat.io/en/articles/5662057-add-a-simplesat-survey-to-osticket.md): How to add your customer satisfaction survey \(CSAT\), customer effort score \(CES\), and net promoter score \(NPS\) embed code to Osticket.
- [Help Scout integrations](https://help.simplesat.io/en/articles/7046321-help-scout-integrations.md)
- [Add a Simplesat survey to Help Scout](https://help.simplesat.io/en/articles/5754341-add-a-simplesat-survey-to-help-scout.md): How to add your CSAT, CES \(Customer Effort Score\), and NPS \(Net Promoter Score\) survey embed code in HelpScout.
- [Add a Simplesat survey to Q360](https://help.simplesat.io/en/articles/5374861-add-a-simplesat-survey-to-q360.md): How to add your customer satisfaction survey \(CSAT\), customer effort score \(CES\), and net promoter score \(NPS\) embed codes to Q360.
- [Add a Simplesat survey to Yesware](https://help.simplesat.io/en/articles/5800962-add-a-simplesat-survey-to-yesware.md): How to add your CSAT, customer effort score \(CES\), and net promoter score \(NPS\) embed codes to Yesware.
- [Add a Simplesat survey to Missive](https://help.simplesat.io/en/articles/5803680-add-a-simplesat-survey-to-missive.md): How to add your CSAT, customer effort score \(CES\), and net promoter score \(NPS\) embed codes to Missive.
- [Add a Simplesat survey to Xink](https://help.simplesat.io/en/articles/5808386-add-a-simplesat-survey-to-xink.md): How to add your CSAT, customer effort score \(CES\), and net promoter score \(NPS\) embed codes to Missive.
- [Add a Simplesat survey to WiseStamp](https://help.simplesat.io/en/articles/5361096-add-a-simplesat-survey-to-wisestamp.md): How to add your CSAT, customer effort score \(CES\), and net promoter score \(NPS\) embed codes to WiseStamp.
- [ServiceNow integrations](https://help.simplesat.io/en/articles/6951928-servicenow-integrations.md)
- [Add a Simplesat survey to ServiceNow](https://help.simplesat.io/en/articles/4740101-add-a-simplesat-survey-to-servicenow.md): How to add your CSAT, customer effort score \(CES\), and net promoter score \(NPS\) embed codes to ServiceNow.
- [Geckoboard integrations](https://help.simplesat.io/en/articles/6736553-geckoboard-integrations.md): Integrating Simplesat surveys with Geckoboard. Authenticate with Geckoboard's API to enable deep integrations.
- [Smartsheet integrations](https://help.simplesat.io/en/articles/6838300-smartsheet-integrations.md)
- [Add a Simplesat survey to Zoho Desk](https://help.simplesat.io/en/articles/3003926-add-a-simplesat-survey-to-zoho-desk.md): How to add your customer satisfaction survey \(CSAT\), customer effort score \(CES\), and net promoter score \(NPS\) embed code to Zoho Desk.
- [Zoho Desk integrations](https://help.simplesat.io/en/articles/6978846-zoho-desk-integrations.md)
- [Google Sheets integrations](https://help.simplesat.io/en/articles/7009459-google-sheets-integrations.md)
- [Add a Simplesat survey to Kustomer](https://help.simplesat.io/en/articles/5071802-add-a-simplesat-survey-to-kustomer.md): How to add your CSAT, customer effort score \(CES\), and net promoter score \(NPS\) embed codes to Kustomer.
- [Kustomer integrations](https://help.simplesat.io/en/articles/7046227-kustomer-integrations.md)
- [Simplesat's app for Microsoft Teams](https://help.simplesat.io/en/articles/9614456-simplesat-s-app-for-microsoft-teams.md)
- [Atera integrations](https://help.simplesat.io/en/articles/7048131-atera-integrations.md)
- [Add a Simplesat survey to Atera](https://help.simplesat.io/en/articles/5072861-add-a-simplesat-survey-to-atera.md): How to add your customer satisfaction survey \(CSAT\), customer effort score \(CES\), and net promoter score \(NPS\) embed codes to Atera.

## Workspace Settings

- [About two-factor authentication](https://help.simplesat.io/en/articles/3934073-about-two-factor-authentication.md)
- [Workspace week start day](https://help.simplesat.io/en/articles/16187466-workspace-week-start-day.md): Choose whether your week starts on Monday or Sunday so This week and Last week match your team's reporting standards.
- [Custom CSS web survey styling](https://help.simplesat.io/en/articles/5054285-custom-css-web-survey-styling.md)
- [Subject Access Request](https://help.simplesat.io/en/articles/8446255-subject-access-request.md)
- [Audit logs](https://help.simplesat.io/en/articles/8340338-audit-logs.md)
- [Custom roles](https://help.simplesat.io/en/articles/9937994-custom-roles.md): Custom roles provide granular control over workspace permissions in Simplesat.
- [Workspaces](https://help.simplesat.io/en/articles/9756396-workspaces.md)
- [Success dashboard](https://help.simplesat.io/en/articles/11027261-success-dashboard.md)
- [Login methods](https://help.simplesat.io/en/articles/11811722-login-methods.md)
- [Workspace time zone](https://help.simplesat.io/en/articles/12679195-workspace-time-zone.md): Set a single time zone for your workspace so everyone sees consistent dates and times in dashboards, reports, and exports.
- [API keys management](https://help.simplesat.io/en/articles/4020334-api-keys-management.md)
- [Managing team members](https://help.simplesat.io/en/articles/15052163-managing-team-members.md)
- [Plans and billing overview](https://help.simplesat.io/en/articles/1754490-plans-and-billing-overview.md): How much is the subscription price?
- [W-9 or 1099 Form or Tax ID for US IRS](https://help.simplesat.io/en/articles/2696374-w-9-or-1099-form-or-tax-id-for-us-irs.md)
- [How to set up domain authentication](https://help.simplesat.io/en/articles/2461352-how-to-set-up-domain-authentication.md)
- [Authenticating domains for email delivery](https://help.simplesat.io/en/articles/2207534-authenticating-domains-for-email-delivery.md)
- [Adding an SPF record](https://help.simplesat.io/en/articles/2485153-adding-an-spf-record.md): Add a SPF for your sending domain to improve email deliverability
- [Email summaries](https://help.simplesat.io/en/articles/2916586-email-summaries.md)
- [Editing your email summary subscriptions](https://help.simplesat.io/en/articles/2938992-editing-your-email-summary-subscriptions.md)
- [Managing email notifications](https://help.simplesat.io/en/articles/1663408-managing-email-notifications.md): Choose when you'd like to receive emails from new feedback responses
- [User roles and permissions](https://help.simplesat.io/en/articles/2361167-user-roles-and-permissions.md)
- [Managing survey and feedback access](https://help.simplesat.io/en/articles/4682218-managing-survey-and-feedback-access.md)
- [Managing users](https://help.simplesat.io/en/articles/2298945-managing-users.md): How to add, edit, and remove users in your account.
- [Transferring account ownership](https://help.simplesat.io/en/articles/2466982-transferring-account-ownership.md)
- [Enterprise SSO \(Single Sign On\)](https://help.simplesat.io/en/articles/8340321-enterprise-sso-single-sign-on.md)
- [Directory sync](https://help.simplesat.io/en/articles/8340324-directory-sync.md)
- [Web survey host mapping](https://help.simplesat.io/en/articles/5054308-web-survey-host-mapping.md): Host mapping is used to map one of your own domain names to a Simplesat survey
- [Branding design and customization](https://help.simplesat.io/en/articles/5051375-branding-design-and-customization.md)

## Announcements and Product Updates

- [System Status and Uptime](https://help.simplesat.io/en/articles/9882250-system-status-and-uptime.md)
- [Fake Simplesat Telegram messages](https://help.simplesat.io/en/articles/11547029-fake-simplesat-telegram-messages.md)

## Frequently Asked Questions

- [Why are the surveys not sent automatically after a teammate or automation closed an Intercom conversation?](https://help.simplesat.io/en/articles/6041401-why-are-the-surveys-not-sent-automatically-after-a-teammate-or-automation-closed-an-intercom-conversation.md)
- [How can I pull the Simplesat data to Zendesk Explore](https://help.simplesat.io/en/articles/6007929-how-can-i-pull-the-simplesat-data-to-zendesk-explore.md): Sync data from Simplesat to Zendesk Explore
- [Can I change the delivery method of a survey?](https://help.simplesat.io/en/articles/7339458-can-i-change-the-delivery-method-of-a-survey.md)
- [How do I fix the garbled data in the CSV file that I exported?](https://help.simplesat.io/en/articles/5780360-how-do-i-fix-the-garbled-data-in-the-csv-file-that-i-exported.md)
- [Changes to our public roadmap](https://help.simplesat.io/en/articles/3351690-changes-to-our-public-roadmap.md)
- [What is CES \(Customer Effort Score\)?](https://help.simplesat.io/en/articles/5626051-what-is-ces-customer-effort-score.md): How CES score is calculated.
- [Is it possible to add the survey embeds to SharePoint Online?](https://help.simplesat.io/en/articles/5453286-is-it-possible-to-add-the-survey-embeds-to-sharepoint-online.md): How to add a CSAT or NPS survey to SharePoint online
- [Is it possible to pull the data from Simplesat to Looker, or any other business intelligence \(BI\) tool?](https://help.simplesat.io/en/articles/5354477-is-it-possible-to-pull-the-data-from-simplesat-to-looker-or-any-other-business-intelligence-bi-tool.md): How to pull Simplesat data to a business intelligence tool.
- [Is there a way to know how many surveys were sent from our helpdesk?](https://help.simplesat.io/en/articles/5208728-is-there-a-way-to-know-how-many-surveys-were-sent-from-our-helpdesk.md): How to get the total count of surveys that were sent your helpdesk.
- [I'm getting a "There's no rating to provide at this URL." response error message when testing the survey.](https://help.simplesat.io/en/articles/5208221-i-m-getting-a-there-s-no-rating-to-provide-at-this-url-response-error-message-when-testing-the-survey.md): How to resolve 404 error message "There's no rating to provide at this URL."
- [How do I add a logo to my surveys?](https://help.simplesat.io/en/articles/4896061-how-do-i-add-a-logo-to-my-surveys.md)
- [Is it possible to only send emails to a customer only after they have created a certain number of Zendesk tickets?](https://help.simplesat.io/en/articles/4813443-is-it-possible-to-only-send-emails-to-a-customer-only-after-they-have-created-a-certain-number-of-zendesk-tickets.md)
- [Why is the deleted survey response in Simplesat still showing up in my BrightGauge account?](https://help.simplesat.io/en/articles/4450816-why-is-the-deleted-survey-response-in-simplesat-still-showing-up-in-my-brightgauge-account.md): Deleted Simplesat survey answers are still showing in BrightGauge.
- [Is it possible to display two separate score widgets for two different surveys on two different websites?](https://help.simplesat.io/en/articles/4450832-is-it-possible-to-display-two-separate-score-widgets-for-two-different-surveys-on-two-different-websites.md): How to publish/display two separate score widgets for two different surveys on two different websites?
- [How can I change my password?](https://help.simplesat.io/en/articles/4275195-how-can-i-change-my-password.md)
- [How do I change a survey's name?](https://help.simplesat.io/en/articles/4155438-how-do-i-change-a-survey-s-name.md): How you can edit the name of any survey in your Simplesat account
- [Simplesat legacy pricing plans](https://help.simplesat.io/en/articles/4538520-simplesat-legacy-pricing-plans.md)
- [Outlook Best Practices](https://help.simplesat.io/en/articles/4101569-outlook-best-practices.md): How do I enable my email client to display the survey images?
- [Is it possible to use my own survey icons/images?](https://help.simplesat.io/en/articles/3996730-is-it-possible-to-use-my-own-survey-icons-images.md): How can I upload my own survey icons?
- [Is it possible to have a customized survey background color?](https://help.simplesat.io/en/articles/3996721-is-it-possible-to-have-a-customized-survey-background-color.md)
- [Can I exclude certain tickets from Zendesk in getting surveys?](https://help.simplesat.io/en/articles/4132862-can-i-exclude-certain-tickets-from-zendesk-in-getting-surveys.md): How to exclude specific tickets from Zendesk in getting surveys.
- [Is it possible to send satisfaction surveys via SMS/text?](https://help.simplesat.io/en/articles/3983884-is-it-possible-to-send-satisfaction-surveys-via-sms-text.md): How to send Simplesat satisfaction surveys via SMS.
- [Do you integrate with Zendesk chat?](https://help.simplesat.io/en/articles/3982621-do-you-integrate-with-zendesk-chat.md)
- [Is it possible to send a survey after an opportunity is closed in Autotask CRM?](https://help.simplesat.io/en/articles/3787829-is-it-possible-to-send-a-survey-after-an-opportunity-is-closed-in-autotask-crm.md)
- [I'm getting error: "Email size cannot exceed 8192 bytes", when embedding the survey in Zendesk. How can I fix this?](https://help.simplesat.io/en/articles/3670510-i-m-getting-error-email-size-cannot-exceed-8192-bytes-when-embedding-the-survey-in-zendesk-how-can-i-fix-this.md)
- [Is it possible make follow-up and additional survey questions required?](https://help.simplesat.io/en/articles/3670502-is-it-possible-make-follow-up-and-additional-survey-questions-required.md)
- [Can I hide Simplesat branding from my surveys?](https://help.simplesat.io/en/articles/3673470-can-i-hide-simplesat-branding-from-my-surveys.md): What's currently possible regarding the removal of branding or otherwise "white labeling" surveys
- [Can I change my email/username?](https://help.simplesat.io/en/articles/3586927-can-i-change-my-email-username.md): How can I change my email address?
- [Why am I not receiving survey email notifications?](https://help.simplesat.io/en/articles/3586887-why-am-i-not-receiving-survey-email-notifications.md)
- [How can I change my company's name?](https://help.simplesat.io/en/articles/3505830-how-can-i-change-my-company-s-name.md)
- [How do I create a Zendesk end-user if I use SSO?](https://help.simplesat.io/en/articles/3492038-how-do-i-create-a-zendesk-end-user-if-i-use-sso.md): How to manually verify and set the password for end users if your Zendesk account uses single sign-on
- [How does Simplesat deal with spam feedback?](https://help.simplesat.io/en/articles/3489211-how-does-simplesat-deal-with-spam-feedback.md): How we use Google's reCAPTCHA and other methods to fight spam clicks
- [How secure is Simplesat?](https://help.simplesat.io/en/articles/3477488-how-secure-is-simplesat.md): Security measures in place to protect your data
- [Do you have an open API?](https://help.simplesat.io/en/articles/3457141-do-you-have-an-open-api.md): Simplesat API
- [What is CSAT \(Customer Satisfaction\)?](https://help.simplesat.io/en/articles/3456900-what-is-csat-customer-satisfaction.md): How CSAT score is calculated.
- [How do you calculate survey response rates?](https://help.simplesat.io/en/articles/3457079-how-do-you-calculate-survey-response-rates.md): How the response rate is calculated.
- [Can I remove the question that asks for the name and email in generic surveys?](https://help.simplesat.io/en/articles/3402929-can-i-remove-the-question-that-asks-for-the-name-and-email-in-generic-surveys.md)
- [Can I choose custom DNS records if I already use SendGrid?](https://help.simplesat.io/en/articles/3331450-can-i-choose-custom-dns-records-if-i-already-use-sendgrid.md): How to get custom DKIM selectors
- [How do I change the billing email address?](https://help.simplesat.io/en/articles/3331383-how-do-i-change-the-billing-email-address.md): Choose which address should receive invoices by email
- [Why do stats show some clicks without responses?](https://help.simplesat.io/en/articles/3331412-why-do-stats-show-some-clicks-without-responses.md)
- [How can I access previous invoices?](https://help.simplesat.io/en/articles/3327708-how-can-i-access-previous-invoices.md): How you can get past invoices
- [Importing feedback](https://help.simplesat.io/en/articles/3327703-importing-feedback.md): Import CSV feedback, ratings, and responses from other tools into Simplesat for better reporting.
- [How can I edit an answer?](https://help.simplesat.io/en/articles/3327691-how-can-i-edit-an-answer.md): Edit the rating or team member associated with an answer
- [What is NPS \(Net Promoter Score\)?](https://help.simplesat.io/en/articles/2215465-what-is-nps-net-promoter-score.md): How NPS is calculated.
- [What is withheld feedback?](https://help.simplesat.io/en/articles/1860288-what-is-withheld-feedback.md)
- [Server location and IP addresses](https://help.simplesat.io/en/articles/2179010-server-location-and-ip-addresses.md)
- [How do I cancel my Simplesat account?](https://help.simplesat.io/en/articles/1754491-how-do-i-cancel-my-simplesat-account.md)
- [How do I troubleshoot anonymous or duplicate feedback?](https://help.simplesat.io/en/articles/2696382-how-do-i-troubleshoot-anonymous-or-duplicate-feedback.md)
- [Why am I not able to collect the customer email from CodeTwo surveys?](https://help.simplesat.io/en/articles/8306660-why-am-i-not-able-to-collect-the-customer-email-from-codetwo-surveys.md)
- [Bug Bounty Program](https://help.simplesat.io/en/articles/8424329-bug-bounty-program.md)
- [Is it possible to auto publish customer feedback?](https://help.simplesat.io/en/articles/8842820-is-it-possible-to-auto-publish-customer-feedback.md): Effortlessly publish customer feedback automatically.
- [What's the difference between "Users" and "Team members"?](https://help.simplesat.io/en/articles/9158557-what-s-the-difference-between-users-and-team-members.md)
- [What is a 5-star rating?](https://help.simplesat.io/en/articles/7339549-what-is-a-5-star-rating.md)
- [What’s the best Delighted alternative for customer feedback?](https://help.simplesat.io/en/articles/11847319-what-s-the-best-delighted-alternative-for-customer-feedback.md)