Simplesat allows you to create a CSAT survey that you can embed directly in Freshdesk email notifications.

Create a your survey

After you create and build a survey, choose Freshdesk as an embed option.

Then, click Generate Embed Code.

Make sure you're on the Visual option, then click Copy Survey.

Add your survey to Freshdesk Email Notifications

In the Admin section, navigate to Email Notifications.

Choose the Agent Solves the Ticket option in the Requester Notifications tab.

Paste the survey you copied to the bottom of the message. Click Save and you're done!

Note: If HTML isn't your thing, you might find these steps challenging. If you do, just let us know and we'll take care of it!

Add your survey to Freshdesk Email Signature

In Freshdesk, navigate to your Profile and click on Profile settings

Paste the survey embed and save changes

Sometimes when copy/pasting from Simplesat to Freshdesk, characters in the rating URLs get converted. This results in a broken survey page and you'd have to manually enter URLs for the rating images to fix this.

Add the rating image's URL

Right click on an image and copy the link address:

Then, paste the link address on your Freshdesk email signature, like this: 

Test new ratings

Create a test ticket with yourself as the requester. Solve it and click a rating in an email. Once you do, new feedback should instantly show up in your Simplesat dashboard.


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