Simplesat allows you to create a CSAT or NPS survey that you can embed directly in Mailchimp campaigns. 📩 🐵
In this article:
Create your survey
First, create a new survey.
Customize the survey settings, then choose the Integrate with another tool option in the Publish section.
Select Mailchimp in the pop-up box.
Click the Generate Embed Code button. Make sure you're on the HTML option, then click Copy survey.
Mailchimp email placeholders
These are automatically included when you generate a Mailchimp survey embed code, but here they are just in case. 😉
Team Member Email | |
Team Member ID | |
Team Member First Name | |
Team Member Last Name | |
Customer Email |
|
Customer ID | |
Customer First Name |
|
Customer Last Name |
|
Company Name | |
Ticket ID | |
Ticket Subject |
You can view all the Mailchimp's merge tags from here.
Add your survey to Mailchimp
Head over to your account and navigate to Campaigns > Email templates.
Select the template that you'd like to use > click Edit. Then, drag and drop the Code block on the template
Paste the code that you copied from your Simplesat account, and click Save.
Try it out!
Create a test campaign with yourself as the recipient. Check your email and click any rating that you like. Once you do, new feedback should instantly show up in your Simplesat dashboard. 🎊
Here's how a survey response looks like:
If you run into any issues let us know and we'll be happy to help troubleshoot. 🙌