Simplesat allows you to create a CSAT or NPS survey that you can embed directly in Mailchimp campaigns. ๐Ÿ“ฉ ๐Ÿตย 

In this article:

Create your survey

First, create a new survey.

Customize the survey settings, then choose the Integrate with another tool option in the Publish section.

Select Mailchimp in the pop-up box.

You can either use the Visual or HTML option. Click the Generate Embed Code button. Then, click Copy survey.

Mailchimp email placeholders

These are automatically included when you generate a Mailchimp survey embed code, but here they are just in case. ๐Ÿ˜‰

Team Member Email

Team Member ID

Team Member First Name

Team Member Last Name

Customer Email


Customer ID

Customer First Name


Customer Last Name


Company Name

Ticket ID

Ticket Subject

You can view all the Mailchimp's merge tags from here.

Add your survey to Mailchimp

Head over to your account and navigate to Campaigns > Email templates.

Select the template that you'd like to use > click Edit. Then, drag and drop the Code block on the template

Paste the code that you copied from your Simplesat account, and click Save.

Try it out!

Create a test campaign with yourself as the recipient. Check your email and click any rating that you like. Once you do, new feedback should instantly show up in your Simplesat dashboard. ๐ŸŽŠ

Here's how a survey response looks like:

If you run into any issues let us know and we'll be happy to help troubleshoot. ๐Ÿ™Œ

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