Simplesat allows you to create a CSAT or NPS survey that you can embed directly in Mailchimp campaigns. 📩 🐵
In this article:
Create your survey
First, create a new survey.
Customize the survey settings, then choose the Integrate with another tool option in the Publish section.
Select Mailchimp in the pop-up box.
You can either use the Visual or HTML option. Click the Generate Embed Code button. Then, click Copy survey.
Mailchimp email placeholders
These are automatically included when you generate a Mailchimp survey embed code, but here they are just in case. 😉
Team Member Email |
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Team Member ID |
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Team Member First Name |
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Team Member Last Name |
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Customer Email |
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Customer ID |
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Customer First Name |
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Customer Last Name |
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Company Name |
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Ticket ID |
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Ticket Subject |
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Add your survey to Mailchimp
Head over to your account and navigate to Campaigns > Email templates.
Select the template that you'd like to use > click Edit. Then, drag and drop the Code block on the template
Paste the code that you copied from your Simplesat account, and click Save.
Try it out!
Create a test campaign with yourself as the recipient. Check your email and click any rating that you like. Once you do, new feedback should instantly show up in your Simplesat dashboard. 🎊
Here's how a survey response looks like:
If you run into any issues let us know and we'll be happy to help troubleshoot. 🙌