All Collections
Add a Simplesat survey to Q360
Add a Simplesat survey to Q360

How to add your customer satisfaction survey (CSAT), customer effort score (CES), and net promoter score (NPS) embed codes to Q360.

Hannah Logan avatar
Written by Hannah Logan
Updated over a week ago

Simplesat allows you to create a CSAT or NPS survey that you can embed directly in Q360 email notification templates.

In this article:

Create your survey

First, create a new survey.

Customize the survey settings to your heart's desires. 😁 Then, choose the Integrate with another tool option in the Publish tab.

Select Q360 in the pop-up box.

Click the Generate Embed Code button. Make sure you're on the HTML option, then click Copy survey.

Q360 email placeholders:

These are automatically included when you generate a Q360 survey embed code, but here they are just in case. πŸ˜‰

Team Member Email


Team Member ID


Team Member First Name

Team Member Last Name

Customer Email


Customer ID


Customer First Name


Customer Last Name

Company Name


Ticket ID


Ticket Subject


Ticket Group
















Once you have the placeholders filled in, click Generate Embed Code. Make sure you're on the HTML option, then click Copy survey.

Add your survey to Q360

Head over to your Q360 account and select the template that you'd like to use.

Paste the HTML survey codes that you copied from your Simplesat account. Click Save and you're done! πŸ˜‰

Success looks like this:

Try it out!

Create a test ticket with yourself as the requester. Check your email and click any rating that you like. Once you do, new feedback should instantly show up in your Simplesat dashboard. 🎊

If you run into any issues let us know and we'll be happy to help troubleshoot. πŸ™Œ

Did this answer your question?