Due to super popular demand, we’ve enabled the option to change the answer value and team member associated with a response.
To change the rating:
Go to the feedback page
Click on the survey response that you'd like to update
Click on the pencil icon beside the primary answer value
Select the new rating on the drop-down list
Note: Changing the rating value will re-run the integration to update the ticket notes, comments, and satisfaction in your Zendesk, ConnectWise, or ConnectWise if you have it authenticated in your Simplesat account.
To change the team member:
Go to the feedback page
Click on the survey response that you'd like to update
Click on the pencil icon beside the primary answer value
Select the new team member on the drop-down list
