Zero in on the feedback you’re looking for with the new and improved date and attribute filters. These filters can be applied before exporting feedback to CSV to create powerful business reports.
You can now add filters for Survey, Rating Value, Sentiment, Team member, Ticket ID, Customer, IP address, Tags, or any custom ticket or customer attributes that you have synced.
Head over to the Feedback page and click on + Add a filter. Select the field value that you'd like to view.
Including multiple fields in the same filter
If a filter includes multiple fields, Simplesat will use an "or" condition. For example, the screenshot below shows the results for answers for surveys "Satisfaction Survey" or "NPS"
Bookmarking and sharing filters
Each filter has a unique URL that you can bookmark or share to other Simplesat users of your account.
To get the URL, just create your desired filter, then copy the text in the address bar: