When your customer takes time to provide feedback, they're giving you their attention (even if for a brief period of time). 

You can capitalize on the moment of attention by asking them to provide a good review on a site like Google+ or Facebook. Or, if they leave negative feedback, you can send them to a channel to contact you directly, such as scheduling a time to call, or contact form.

How it works

Note: You must switch to the new survey design to use this feature. 👍 

In your survey's Config settings, you can add and manage call to action buttons for each type of rating. 

For example, if a customer leaves a positive review, you can send them to Google+ and Facebook pages. If they leave a neutral or negative review, you can send them to a page that allows them to schedule a phone call.

Adding and managing call to action buttons

To add a button, check the box you'd like to use and fill in the link. 

Once you do, the checked button will display on your thank you page. 🏆 

Note: You can use a different call to action buttons based on the rating sentiment.

If you have any questions or issues with this feature, please let us know!


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