Once enabled, this integration does two things:
- Perform an initial import of all users
- Sync every 24 hours, adding any new users, and updating any changed users
Simplesat currently syncs the following fields:
How to setup
Head over to Integrations and choose the Sync Intercom users option.
Authenticate with your Intercom credentials, then click Enable User Sync.
After you enable the sync, Simplesat will begin importing users. You can leave the page logout of your account; Simplesat will continue to import in the background.
Note: Imports may take several hours at peak times and depending on the number of users in your system.
Viewing imported users
To check if a user in your Simplesat account, go to the Customers section.
You can search for a customer by name or email address.
You can view the synced details in the customer's sidebar: