Once enabled, your Autotask tickets will automatically be updated with the latest rating sentiment, value, and comment.

To active, head over to the Publish > Embed settings for an Autotask survey.

In the integrations section, choose the "Update custom fields in Autotask" setting. 

Choose the fields you'd like to map answer details to.
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After you've authenticated with your Autotask account, Simplesat will lookup and display your custom fields.

Only certain field types are available to map for each Simplesat answer field:

If you don't see your custom fields:

Go to Admin > Features & Settings > Application-Wide (Shared) Features > User-Defined Fields

Select the Tickets tab.

You should see a screen similar to the one in the screenshot below.

Create three new custom fields: