Simplesat allows you to create a CSAT or NPS survey that you can embed directly in Autotask email notification templates.
In Autotask, email notifications are associated with events. After you generate your embed code in SimpleSat, you can paste the code into the event your clients get after you solve a service ticket or after you close an opportunity.
Create your survey
First, create a new survey.
Customize the survey settings, then choose the Integrate with another tool option in the Publish section and select Autotask in the pop-up box.
Click the Generate embed code button. Make sure you're on the HTML option, then click Copy survey.
These are automatically included when you generate an Autotask survey embed code, they are here, just in case. 😉
- Team Member Email -
[Ticket: Primary Resource Email Address]
- Team Member ID - NA
- Team Member First Name -
[Ticket: Primary Resource First Name]
- Team Member Last Name -
[Ticket: Primary Resource Last Name]
- Customer Email -
[Contact: Email Address]
- Customer ID -
- Customer First Name -
[Contact: First Name]
- Customer Last Name -
[Contact: Last Name]
- Company Name -
- Ticket ID -
- Ticket Subject -
Add your survey to Autotask Service Desk
In your Autotask account, navigate to Admin > Notification Templates > Service Desk
Find and edit the Notify Customer of Ticket Completion event.
In the Email Message section, paste your embed code where you'd like the survey to appear.
Adding to Autotask CRM Opportunity
In your Autotask account, navigate to Admin > Notification Templates > CRM
Find and edit the Opportunity - Closed event. Then paste your survey embed code where you'd like the survey to appear in the Email Message section.
Configure the Workflow Rules
Navigate to Admin > Workflow Rules > CRM
Click New and select the appropriate Events, Conditions and Notification Contact.
You can set something similar to this:
Create a test ticket with yourself as the requester. Check your email and click any rating that you like. Once you do, new feedback should instantly show up in your Simplesat dashboard. 🎊
If you run into any issues let us know and we'll be happy to help troubleshoot. 🙌