Simplesat allows you to create a CSAT, CES, or NPS survey that you can embed directly in SolarWinds Service Desk email notifications templates.

In this article:


Create your survey

First, create a new survey.

Customize the survey settings to your heart's desires. 😁 Then, choose the Integrate with another tool option in the Publish tab.

Select Solarwinds in the pop-up box.

Click the Generate Embed Code button. Make sure you're on the Visual option, then click Copy survey.


Solarwinds Service Desk email placeholders

These are automatically included when you generate a Solarwinds survey embed code, but here they are just in case. 😉

Team Member Email

Team Member ID

Team Member First Name

{{assignee_full_name}}

Team Member Last Name

Customer Email

{{requester_email}}

Customer ID

Customer First Name

{{requester_first_name}}

Customer Last Name

{{requester_last_name}}

Company Name

Ticket ID

{{incident_number}}

Ticket Subject

{{incident_title}}

Ticket Group

{{department}}

Custom ticket fields

Incident Priority

{{incident_priority}}

Incident Category

{{incident_category}}

Incident Origin

{{incident_origin}}

Solution Title

{{solution_title}}


Add your survey to Solarwinds Service Desk

Service Desk Automation Rules

Head over to your Solarwinds account, and navigate to Setup > Service Desk.

Click Automation Rules.

Select the automation rule that you want to edit, or create a new one by clicking the + icon.

Set the trigger and conditions of your automation rule. In the Actions section, click + Add Action > Send Notification.

Then, paste the visual survey that you've copied from your Simplesat account. Click Save Changes > Save.


Service Desk Notifications

Head over to your Solarwinds account, and navigate to Setup > Service Desk.

Click Notifications.

Select the Incident Resolved for Requester notification template.

Then, paste the visual survey that you've copied from your Simplesat account in the Email Body Text box. Click Save.


Try it out!

Create a test ticket with yourself as the requester. Check your email and click any rating that you like. Once you do, new feedback should instantly show up in your Simplesat dashboard. 🎊

If you run into any issues let us know and we'll be happy to help troubleshoot. 🙌

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