Simplesat allows you to create a CSAT, CES, or NPS survey that you can embed directly in WHMCS email notifications templates.


In this article:


Create your survey

First, create a new survey.

Customize the survey settings to your heart's desires. 😁 Then, choose the Integrate with another tool option in the Publish tab.

Select WHMCS in the pop-up box.

Click the Generate Embed Code button. You can either use the Visual or HTML options, then click Copy survey.


WHMCS email placeholders

These are automatically included when you generate a WHMCS survey embed code, but here they are just in case. 😉

Team Member Email

Team Member ID

Team Member First Name

Team Member Last Name

Customer Email

{$client_email}

Customer ID

{$client_id}

Customer First Name

{$client_first_name}

Customer Last Name

{$client_last_name}

Company Name

{$client_company_name}

Ticket ID

{$ticket_id}

Ticket Subject

{$ticket_subject}

Custom ticket fields

Ticket Group

{$ticket_department}

Ticket Priority

{$ticket_priority}

You can view all the WHMCS email template variables from here.


Add your survey to WHMCS

Head over to your WHMCS account, and navigate to Setup > Email Templates > click the edit icon next to the template you want to change.

Click on the name of the email template you wish to edit.

Click the code source button. Then, paste the survey code that you've copied from your Simplesat account. Click Save.


Try it out!

Create a test ticket with yourself as the requester. Check your email and click any rating that you like. Once you do, new feedback should instantly show up in your Simplesat dashboard. 🎊

If you run into any issues let us know and we'll be happy to help troubleshoot. 🙌

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