When enabled, ticket IDs in Simplesat will turn into links pointing directly to the ticket in your helpdesk.

Enabling the feature

Head over to your Simplesat account and navigate to Manage Surveys > Find the survey that you'd like to edit and click Edit > Configure page > Ticket URL

The ticket URL currently supports 2 placeholders.

Placeholder	Matching value
{{ ticket_id }}	The response's ticket ID
{{ customer_id }}	The response's customer ID

The placeholders will be automatically replaced with the IDs.

Example ticket URL prefixes for popular helpdesks:

Zendesk	`https://YOURCOMPANY.zendesk.com/agent/tickets/{{ ticket_id }}`
ConnectWise	`https://CONNECTWISE-URL/v4_6_release/services/system_io/Service/fv_sr100_request.rails?service_recid={{ ticket_id }}`
Autotask	`https://wwZONEID.autotask.net/Autotask/AutotaskExtend/ExecuteCommand.aspx?Code=OpenTicketDetail&TicketNumber={{ ticket_id }}` (note that you need to enter your zone ID at the beginning of the URL)
Intercom	`https://app.intercom.cpm/a/apps/YOURINBOXTOKEN/inbox/inbox/all/conversations/{{ ticket_id }}`
Gladly	`https://simplesat.us-uat.gladly.qa/customer/{{ customer_id }}/conversation/{{ ticket_id }}`