When enabled, ticket IDs in Simplesat will turn into links pointing directly to the ticket in your helpdesk.

In this article:


Enabling the feature

Head over to your Simplesat account and navigate to Manage Surveys > Find the survey that you'd like to edit and click Edit > Configure page > Ticket URL prefix

The "ticket URL prefix" is the link to tickets in your helpdesk, minus the actual ticket ID.

Example ticket URL prefixes for popular helpdesks:

Zendesk

https://YOURCOMPANY.zendesk.com/agent/tickets/

ConnectWise

https://CONNECTWISE-URL/v4_6_release/services/system_io/Service/fv_sr100_request.rails?service_recid=

Autotask

https://wwZONEID.autotask.net/Autotask/AutotaskExtend/AutotaskCommand.aspx?Code=OpenTicketDetail&TicketNumber= (note that you need to enter your zone ID at the beginning of the URL)

Salesforce

https://YOURCOMPANY.my.salesforce.com

Intercom

https://app.intercom.cpm/a/apps/YOURINBOXTOKEN/inbox/inbox/all/conversations/

Opening tickets in new windows

If a survey has the URL prefix saved, ticked IDs in your Simplesat account automatically turn into links that will open the ticket in a new window. 

Response popup in the feedback section

Answers drill down in the survey insights section

Survey notification emails

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