Simplesat

When enabled, ticket IDs in Simplesat will turn into links pointing directly to the ticket in your helpdesk.

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Head over to your Simplesat account and navigate to <a href="https://app.simplesat.io/settings/surveys/" rel="nofollow noopener noreferrer" target="_blank">Manage Surveys</a> &gt; Find the survey that you'd like to edit and click Edit &gt; Configure page &gt; Ticket URL

The ticket URL currently supports 2 placeholders.

The placeholders will be automatically replaced with the IDs.

Example ticket URL prefixes for popular helpdesks:

If a survey has the URL prefix saved, ticked IDs in your Simplesat account automatically turn into links that will open the ticket in a new window.&nbsp;

Answers drill down in the survey insights section

Open tickets directly in your helpdesk

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Tickets submitted through the messenger or by a support agent in your conversation will appear here.

Placeholder	Matching value
{{ ticket_id }}	The response's ticket ID
{{ customer_id }}	The response's customer ID

Zendesk	`https://YOURCOMPANY.zendesk.com/agent/tickets/{{ ticket_id }}`
ConnectWise	`https://CONNECTWISE-URL/v4_6_release/services/system_io/Service/fv_sr100_request.rails?service_recid={{ ticket_id }}`
Autotask	`https://wwZONEID.autotask.net/Autotask/AutotaskExtend/ExecuteCommand.aspx?Code=OpenTicketDetail&TicketNumber={{ ticket_id }}` (note that you need to enter your zone ID at the beginning of the URL)
Intercom	`https://app.intercom.cpm/a/apps/YOURINBOXTOKEN/inbox/inbox/all/conversations/{{ ticket_id }}`
Gladly	`https://simplesat.us-uat.gladly.qa/customer/{{ customer_id }}/conversation/{{ ticket_id }}`

Open tickets directly in your helpdesk

Enabling the feature

Example ticket URL prefixes for popular helpdesks:

Opening tickets in new windows

Answers drill down in the survey insights section

Survey notification emails

Open tickets directly in your helpdesk

Enabling the feature

Example ticket URL prefixes for popular helpdesks:

Opening tickets in new windows

Response popup in the feedback section

Answers drill down in the survey insights section

Survey notification emails