When enabled, ticket IDs in Simplesat will turn into links pointing directly to the ticket in your helpdesk.
Enabling the feature
Head over to your Survey > Configure page
The "ticket URL prefix" is the link to tickets in your helpdesk, minus the actual ticket ID.
Example ticket URL prefixes for popular helpdesks:
https://wwZONEID.autotask.net/Autotask/AutotaskExtend/AutotaskCommand.aspx?Code=OpenTicketDetail&TicketNumber=(note that you need to enter your zone ID at the beginning of the URL)
Opening tickets in new windows
If a survey has the URL prefix saved, ticked IDs in your Simplesat account automatically turn into links that will open the ticket in a new window.