When enabled, ticket IDs in Simplesat will turn into links pointing directly to the ticket in your helpdesk.

Enabling the feature

Head over to your Survey > Configure page

The "ticket URL prefix" is the link to tickets in your helpdesk, minus the actual ticket ID.

Example ticket URL prefixes for popular helpdesks:

  • Zendesk: https://YOURCOMPANY.zendesk.com/agent/tickets/ 

  • Connectwise: https://CONNECTWISE-URL/v4_6_release/services/system_io/Service/fv_sr100_request.rails?service_recid= 

  • Autotask: https://wwZONEID.autotask.net/Autotask/AutotaskExtend/AutotaskCommand.aspx?Code=OpenTicketDetail&TicketNumber= (note that you need to enter your zone ID at the beginning of the URL)

  • Salesforce: https://YOURCOMPANY.my.salesforce.com

Opening tickets in new windows

If a survey has the URL prefix saved, ticked IDs in your Simplesat account automatically turn into links that will open the ticket in a new window. 

Response popup in the feedback section

Answers drill down in the survey insights section

Survey notification emails

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