When enabled, ticket IDs in Simplesat will turn into links pointing directly to the ticket in your helpdesk.

Enabling the feature

Head over to your Simplesat account and navigate to Manage Surveys > Find the survey that you'd like to edit and click Edit > Configure page > Ticket URL

The ticket URL currently supports 2 placeholders.

Placeholder	Matching value
{{ ticket_id }}	The response's ticket ID
{{ customer_id }}	The response's customer ID

The placeholders will be automatically replaced with the IDs.

Example ticket URL prefixes for popular helpdesks:

Zendesk	`https://YOURCOMPANY.zendesk.com/agent/tickets/{{ ticket_id }}`
ConnectWise	`https://CONNECTWISE-URL/v4_6_release/services/system_io/Service/fv_sr100_request.rails?service_recid={{ ticket_id }}`
Autotask	`https://wwZONEID.autotask.net/Autotask/AutotaskExtend/ExecuteCommand.aspx?Code=OpenTicketDetail&TicketNumber={{ ticket_id }}` (note that you need to enter your zone ID at the beginning of the URL)
Intercom	`https://app.intercom.cpm/a/apps/YOURINBOXTOKEN/inbox/inbox/all/conversations/{{ ticket_id }}`
Gladly	`https://simplesat.us-uat.gladly.qa/customer/{{ customer_id }}/conversation/{{ ticket_id }}`

Opening tickets in new windows

If a survey has the URL prefix saved, ticked IDs in your Simplesat account automatically turn into links that will open the ticket in a new window.

Answers drill down in the survey insights section

Survey notification emails

Add a Simplesat survey to ConnectWise

Add a Simplesat survey to Autotask

I'm getting a "There's no rating to provide at this URL." response error message when testing the survey.

Autotask integrations

ConnectWise integrations (v2)

Enabling the feature

Example ticket URL prefixes for popular helpdesks:

Opening tickets in new windows

Response popup in the feedback section

Answers drill down in the survey insights section

Survey notification emails