The Feedback page shows the responses to your surveys, including their ratings, comments and answers to follow-up questions.

All feedback is the default view. It lists every response from every survey in your workspace.

Click a response to open its full details.

Each view uses one of two layouts:

List works like a feed and is the friendlier way to read feedback as it comes in. Table is for sifting through more data at once and for preparing a CSV export.

A view saves filters, a date range, a layout and columns under a name in the sidebar.

Star a view to add it to Favorites at the top of your own sidebar.

Rows puts each answer on its own row, across all your surveys. Columns puts each response on one row and gives each question its own column. It covers one survey, which you pick at the top of the view.

To change a view's filters, see Save your filters as a view.

Changes save automatically.

To narrow the page to the responses you need:

The page shows the responses that match both your filters and the date range.

Each condition matches in one of these ways:

Choose several values in one condition and it matches any of them. One Survey condition with three surveys returns responses from all three.

Every condition belongs to a group. Add filter starts a new group, and the plus on a group adds a condition to it.

Within a group, the same and or or joins every condition. Click the word to switch it. Groups are joined to each other the same way.

To mix and with or, use more than one group. For example, to see one company's responses that are negative or carry a particular tag:

Select Save filters. On All feedback, the only option is Create new view. On a saved view, you can also choose Save changes to the existing view.

A view also keeps its date range. A preset like Last 30 days rolls forward and always shows the latest 30 days. Dates you pick by hand stay fixed.

If you have permission, you can change the rating in the Response section. For the steps, see Correcting and removing feedback. It also covers changing the team member and deleting or restoring a response.

Simplesat detects themes in what the customer wrote and lists them under Topics. You can add one yourself. See Topics to learn more.

Tags are covered in Response tags below.

If your survey's rating links carry the ticket's URL, the ticket ID in the Ticket section opens the ticket in your helpdesk. Team member is the only field in this section you can change. Not every response has a Ticket section.

The ticket's custom fields come from an integration sync or from custom ticket placeholders in the survey URL. You can filter on them, and they're in the export. To set up placeholders, see Including custom ticket and team member placeholder fields in a survey.

To see who left the response, check the Customer section. Anonymous responses don't have one.

No rating in the answers means the customer skipped the metric question. Follow-up answers appear in the order the survey asks them.

The timeline records each answer as it arrived, each tag and topic added or removed, and your team's notes. To add a note, type it in the box under the timeline and select Add note. Notes are only visible to your team. They support Markdown.

To share a response with another user, copy its URL from your browser's address bar. They need to be signed in to Simplesat to open it.

Tags are labels your team adds to responses. You can filter by them, show them as a column in a Table view, and export them.

Remove a tag from the response's Tags section. Anyone with tag permissions can add and remove tags.

To export your feedback as a CSV:

Export only filtered feedback exports exactly what the page shows. Export all feedback ignores the filters and date range and exports every response in your workspace.

Simplesat emails you a download link, usually within a minute or two. The email comes from [email protected] with the subject Your feedback export is ready. The link only goes to you. Colleagues who need the file can run their own export.

What's in the file depends on the view. A List view exports a fixed set of columns, one row per answer. A Table view's file is laid out like the table, with the same columns in the same order. On a Rows table, show the Response ID column to tie each response's rows together.

A saved view can email a CSV of its responses to a list of people on a schedule.

Each time a report goes out, it's a fresh export of the view. If nothing matches, no email is sent. The download link in each email expires after seven days.

A view can have several schedules. On a view that already has one, Schedule report lists its schedules. You can edit or delete them there, and Create schedule adds another. Send now sends a report immediately. Use it to replace a link that has expired.

If ticket or customer fields are missing from every response after a certain date, the integration's authentication has usually expired. Re-authenticate it under Integrations. Then contact us, and we'll re-run the affected responses.

Reload the page, sign out and back in, or try an incognito window. If the results are still wrong, check the view's filters and the and/or words between them. A teammate may also have edited the view. Edit it back, or save your version as a new view with a different name.

Add a Ticket ID filter and set the date range to All time. If the response still doesn't appear, compare your ID with the ticket ID on a recent response. A ticket ID can be a helpdesk ticket number, a chat conversation ID, a Shopify order number, or a reference from the system that sent the survey.

Deleted and spam responses aren't listed. See Anonymous, spam and duplicate feedback.

Responses over your plan's monthly allowance are held back, and the banner shows how many. You can release them from the Billing page.

Check your spam folder and search for [email protected]. The export goes to the email address you use for Simplesat.

If an export fails, Simplesat sends an email with the subject Your export didn't finish. If nothing arrived at all, your address may be on the bounce list. After a hard bounce, Simplesat stops sending anything to that address, and only we can clear it. Contact us. In the meantime, a colleague can run the export.

Exports from the Feedback page include every follow-up answer. Downloads from a dashboard don't. On a Table view with Columns, each follow-up question has its own column. It's empty when the customer didn't answer.

An export can include up to 600,000 responses. Narrow the dates, add a filter, or export each survey or year separately and combine the files. For one very large file, contact us.

The export is a plain CSV. If you double-click it, Excel guesses the delimiter and encoding. Instead, open Excel and import the file from the Data tab. Choose comma as the delimiter and UTF-8 as the encoding.

Timestamps in the CSV are in UTC. The page shows dates in your time zone. A range can start or end with a row dated the day before or after.

The file only includes responses that match the page's date range and filters. Spam, hidden and withheld responses are never exported. If you need your spam responses, we can send them as a separate file.

It's disabled when your filters match nothing. Widen the date range or clear a filter.

No. Each answer saves as soon as it's given, even if the customer never finishes the survey.

There's no filter for that. A Table view with Columns shows the gaps. You can also tag the complete responses and filter on the tag.

Not in Simplesat. Integrations can write the rating or sentiment as a tag in the tool they connect to.

Not in the app. Contact us and tell us how to identify them.

No. The Comment filter only covers the comment left with the rating. To see every answer by question, use a Table view with Columns.

Yes. Select several surveys in one Survey condition.

No. A Columns table covers one survey. To see all your surveys in one table, use Rows.

Everyone in your workspace with feedback access. Starring a view only changes your own sidebar.

Yes. Notes support Markdown, including links, lists, bold and code blocks.

Filter the Feedback page to the responses you want, then use Export feedback. The CSV includes ratings, comments and follow-up answers.

The export is a CSV. Import it into Excel from the Data tab, then save it as a workbook.

You can export everything. Set the date range to All time, or choose Export all feedback.

Yes. The Simplesat API serves responses, answers, customers and team members. For BI tools, the Dropbox integration keeps a CSV of the last 12 months in a folder. See Export CSV feedback to Dropbox. To email a view's responses on a schedule, see Schedule report.

Its URL. If you can't open the response, send the ticket ID and survey name, or the customer's email address.