Simplesat allows you to create a satisfaction survey that you can embed directly in Jira Service Desk's email notifications.

Create your survey

First, create a new survey.

Customize the survey settings, then choose the Generic Embed option in the Publish section.

Enter the Jira Service Desk placeholders into the fields:

Jira Service Desk placeholders:

  • Team Member Email -  NA
  • Team Member ID - ${event.user.name}
  • Team Member First Name - NA
  • Team Member Last Name -  NA
  • Customer Email - ${recipient.name}@example.com
  • Customer ID - NA
  • Customer First Name - ${issue.reporter.name}
  • Customer Last Name - NA
  • Company Name - NA
  • Ticket ID - ${issue.key}
  • Ticket Subject - NA

Note: You can learn more about Jira Service Desk variables from here: Jira email template variable.

Head over to your Jira account and click on Project Settings

Under Notifications, click on  Customer Notifications to view a list of the Templates you can edit:

On this example, we used Request done template. Paste the survey embed that you've copied from your Simplesat account and format it similar to the screenshot below:

Try it out! 

Create a test ticket with yourself as the requester. Check your email and click any rating that you like. Once you do, new feedback should instantly show up in your Simplesat dashboard. 🎊 


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