This integration uses Slack's Incoming Webhook feature. After you create a webhook in Slack, Simplesat will be able to send notifications and summaries to any channel of your choice.
The following types of messages are available:
Positive rating with comment
Positive rating without a comment
Neutral rating with comment
Neutral rating without a comment
Negative rating with comment
Negative rating without a comment
How to set it up
Head over to the Integrations page and choose Slack from the list.
Click Add new channel
Give the channel a friendly name. This is just so you can remember which channel the Webhook belongs to.
Generate an Incoming Webhook URL in your Slack account, then paste in the field and click Save settings.
After you add a Webhook URL, you'll see a list of all surveys in your account.
You can configure which types of instant notifications to receive, as well as weekly or monthly summary reports.
Instant notifications are sent 5 minutes after a response is received. (OK, so they're not really instant 😅)
Weekly summary reports are sent Monday morning at 9am ETD. Monthly summary reports are sent on the first of each month at 9am ETD.
Creating a webhook
Create a new webhook in Slack here:
In your Slack account, you'll have the option to choose a channel, then add the integration:
In the integration settings, add Simplesat as the name, and upload the logo icon:
You can download the Simplesat logo icon here:
If you have any questions at all just let us know. We'd love to listen to any issues or feedback you have! 👂