After you've enabled Simplesat's custom field integration for ConnectWise, you can take advantage of ConnectWise's workflow rules features to automate common tasks.

For example, you can:

Before you get started, make sure you have the custom fields integration enabled for at least one of your Simplesat surveys.

In ConnectWise, head over to Setup Tables > Workflow Rules.

📘 ConnectWise documentation on Workflow Rules

The end result will look something like this:

Here's how to get there:

Create a name and choose Service Tickets as the table reference. Location, Business Unit, and Service Board are optional if you'd like to filter the conditions a bit more.

You'll likely be able to create a single event to avoid any complex operators or grouping by parentheses.

Here's how it would look for an event to trigger after a ticket is found with a "Negative" sentiment custom field value:

Or, the rule Simplesat Rating is < 4 will trigger for all negative and neutral ratings:

After you create the rule, you can click the TEST button to see how many tickets match your search criteria. (you'll want to create a few test tickets that include custom field values before you test this)

Choose the action type. For this example, we'll be creating an activity.

Here's how it would look to create the activity for the Account Mgr assigned to the company associated with the ticket.

You can choose other fields such as the activity type, or status.

When you're done with the events and actions, click Activate at the top of the page.