By default, Simplesat determines a rating's team member by looking for the following ConnectWise fields, in order of priority:

If a member is included in the Ticket Owner  field, they will be associated with the rating. If it's missing, Simplesat will choose Closed by, and so on.
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We also have a way to set priority for the resource who entered the most time. When enabled, the assignment logic will look like this:

After you've authenticated with ConnectWise, you can select the team member assignment. 

📖 Importing and syncing ConnectWise contacts
📖 Sending Simplesat ratings back to ConnectWise custom fields
📖 Create a ConnectWise API Member
📖 Creating a custom security role for ConnectWise members