Simplesat allows you to create a CSAT or NPS survey that you can embed directly in a Gorgias macro or satisfaction survey.

In this article:


Create your survey

First, create a new survey.

Customize the survey settings to your heart's desires. 😁 Then, choose the Integrate with another tool option in the Publish tab.

Select Gorgias in the pop-up box.

Set the rating icon type to Emojis.

Note: Gorgias doesn't support HTML images yet, so we'll be using emojis instead of the survey icons.

Click the Generate Embed Code button. Make sure you're on the Visual option, then click Copy survey.

Gorgias email placeholders

These are automatically included when you generate a Gorgias survey embed codes, but here they are just in case. 😉

Team Member Email

{{ticket.assignee_user.email}}

Team Member ID

Team Member First Name

Team Member Last Name

Customer Email

{{ticket.customer.email}}

Customer ID

Customer First Name

{{ticket.customer.firstname}}

Customer Last Name

{{ticket.customer.lastname}}

Company Name

Ticket ID

{{ticket.id}}

Ticket Subject

{{ticket.subject}}

Learn more about Gorgias Macro placeholders/variables.


Add your survey to Gorgias Macros, Signature, or Email notification action

In this example, we'll be adding the survey to Macros

Head over to your Gorgias account, and navigate to Settings > Macros > Create macro.

Paste the survey that you copied from your Simplesat account.

Hover your mouse cursor to the emojis and click on the pencil icon.

Update the text link and click on the Update Link button.


Try it out!

Create a test ticket, and set yourself as the requester. Add the Macro survey template into your ticket response, and send the email. Check your email inbox, and click any rating that you like. Once you do, new feedback should instantly show up in your Simplesat dashboard. 🎊

If you run into any issues let us know and we'll be happy to help troubleshoot. 🙌

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