Simplesat allows you to create a CSAT or NPS survey that you can embed Gorgias tickets.

Read the full guide on how to embed a Simplesat survey in your tickets.

Access the Gorgias integrations page here.

Click the authenticate button and fill in your Gorgias subdomain.

The subdomain is the first part of your Gorgias URL. For example, for simplesat.gorgias.com the subdomain is simplesat.

Allow Simplesat to connect with Gorgias.

Simplesat can add an internal note on a Gorgias ticket when a customer submits feedback.

Here's an example of how this will look in Gorgias:

To set this up, visit the Gorgias integrations page by clicking here.

Scroll down to configure integrations.

Authenticate with Gorgias if you haven't done so already, then under Add internal note to ticket in Gorgias after receiving Simplesat feedback click activate integration.

Simplesat can add tags containing the feedback rating and sentiment to a Gorgias ticket when a customer submits feedback.

Here's an example of how this will look in Gorgias:

To set this up, visit the Gorgias integrations page by clicking here.

Scroll down to configure integrations.

Authenticate with Gorgias if you haven't done so already, then under Update ticket tags in Gorgias with Simplesat feedback click activate integration.

Simplesat can add tags containing the feedback rating and sentiment to a Gorgias ticket when a customer submits feedback.

Here's an example of how this will look in Gorgias:

To set this up, visit the Gorgias integrations page by clicking here.

Scroll down to configure integrations.

Authenticate with Gorgias if you haven't done so already, then under Update customer in Gorgias with latest Simplesat feedback click activate integration.

Each time your customer provides a rating, Simplesat will associate the following information with the response.

All information gathered through the API will override fields sent through URL parameters.

Here's an example of how this will look in Simplesat:

To enable this, go to the Gorgias integrations page by clicking here.

Scroll down to pull ticket details and click activate integration.

Simplesat can automatically send an email survey to the customer of a ticket after that ticket has been closed.

This integration will check once per hour for closed tickets and then send an event-based survey to the customers on those tickets.

To set this up you'll first need to have an event-based survey set up by going to direct email delivery > event-based

Configure your email, then go to the delivery tab and copy the endpoint.
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Next, go to the Gorgias integration page by clicking here.

Authenticate if you haven't done so already, then scroll down to send a survey after closing a ticket and click activate integration.

Once the integration has been successfully activated, scroll down a bit to endpoint URL.
Paste the survey endpoint in the endpoint URL field and click save.

Note: Responses gathered through event based surveys currently don't trigger ticket integrations. Please contact Simplesat support to enable this for your event based survey.

Simplesat can automatically sync your customers from Gorgias to Simplesat.
The first time you activate this integration it will sync over all customers.
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Afterwards it'll do a full sync once per week.

To set this up, go to the Gorgias integration page by clicking here.

Authenticate if you haven't done so already, then scroll down to sync customers from Gorgias to Simplesat and click activate integration.

Simplesat can create a follow-up ticket when receiving feedback of a specific sentiment.

To set this up, go to the Gorgias integration page by clicking here.

Authenticate if you haven't done so already, then scroll down to create follow-up ticket after receiving feedback and click activate integration.

Once the integration has successfully activated you can select which survey/sentiment combinations should create a follow-up ticket.