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Add a simplesat survey to Gorgias

Simplesat allows you to create a CSAT or NPS survey that you can embed Gorgias tickets.

Read the full guide on how to embed a Simplesat survey in your tickets.


Authenticating with Gorgias

Access the Gorgias integrations page here.

Click the authenticate button and fill in your Gorgias subdomain.

The subdomain is the first part of your Gorgias URL. For example, for simplesat.gorgias.com the subdomain is simplesat.

Allow Simplesat to connect with Mailchimp.


Add internal note to ticket in Gorgias after receiving Simplesat feedback

Simplesat can add an internal note on a Gorgias ticket when a customer submits feedback.

Here's an example of how this will look in Gorgias:

To set this up, visit the Gorgias integrations page by clicking here.

Scroll down to configure integrations.

Authenticate with Gorgias if you haven't done so already, then under Add internal note to ticket in Gorgias after receiving Simplesat feedback click activate integration.


Update ticket tags in Gorgias with Simplesat feedback

Simplesat can add tags containing the feedback rating and sentiment to a Gorgias ticket when a customer submits feedback.

Here's an example of how this will look in Gorgias:

To set this up, visit the Gorgias integrations page by clicking here.

Scroll down to configure integrations.

Authenticate with Gorgias if you haven't done so already, then under Update ticket tags in Gorgias with Simplesat feedback click activate integration.


Update customer in Gorgias with latest Simplesat feedback

Simplesat can add tags containing the feedback rating and sentiment to a Gorgias ticket when a customer submits feedback.

Here's an example of how this will look in Gorgias:

To set this up, visit the Gorgias integrations page by clicking here.

Scroll down to configure integrations.

Authenticate with Gorgias if you haven't done so already, then under Update customer in Gorgias with latest Simplesat feedback click activate integration.


Pull ticket details from Gorgias and sync to Simplesat

Each time your customer provides a rating, Simplesat will associate the following information with the response.

Object

Data collected

Ticket

ID, Number, Subject, Priority, URL, Channel

Requester (Customer)

Name, ID, Email

Responder (Assignee)

Name, ID, Email

All information gathered through the API will override fields sent through URL parameters.

Here's an example of how this will look in Simplesat:

To enable this, go to the Gorgias integrations page by clicking here.

Scroll down to pull ticket details and click activate integration.

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