Simplesat allows you to create a CSAT or NPS survey that you can embed directly in Klaviyo's email campaigns.

Create your survey

First, create a new survey.

Customize the survey settings, then choose the Integrate with another tool option in the Publish section and select Generic Embed in the pop-up box.

Enter Klaviyo's email placeholders/variables into the fields:

Klaviyo email placeholders:

  • Team Member Email - {{}}

  • Team Member ID - NA

  • Team Member First Name - {{from.first_name}}

  • Team Member Last Name - NA

  • Customer Email - {{email}}

  • Customer ID - {{}}

  • Customer First Name - {{first_name}}

  • Customer Last Name - {{last_name}}

  • Company Name - {{person.organization}}

  • Ticket ID - NA

  • Ticket Subject - {{subject}}

You can view all the Klaviyo's tags and variables from here.

Once you have the placeholders filled in, click Generate Embed Code. Make sure you're on the HTML option, then click Copy survey.

Add your survey to Klaviyo

Head over to the email campaign where you want the survey to be added.

In the email template, click the section where you want to add the survey. Next, change it over to source code by clicking the source code icon. Then, paste the HTML survey code that you copied, and Save.

Try it out!

Create a test campaign with yourself as the recipient. Check your email and click any rating that you like. Once you do, new feedback should instantly show up in your Simplesat dashboard. 🎊

If you run into any issues let us know and we'll be happy to help troubleshoot. 🙌

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