Simplesat's suite of ActiveCampaign integrations give you the ability to update contacts with rating details and sync contacts to Simplesat to give your team full control and transparency over the customer satisfaction experience.
In this article:
Adding surveys in ActiveCampaign
Simplesat surveys can be added to any email template in ActiveCampaign. Follow this guide for the full details.
You can access the ActiveCampaign integration setup page here.
To authenticate you will need to copy and paste your API key. You can find this in your ActiveCampaign account by clicking on Settings > Developer.
Back on the ActiveCampaign integration page in Simplesat, click authenticate and enter your Account URL and API key:
You can find your Account URL by looking at the URL you use to access your ActiveCampaign account. For example, if the URL is https://example.activehosted.com/, then the value would be "example.activehosted.com".
If you have any issues authenticating, double check your credentials, remembering to remove trailing spaces at the end of each field. If it still doesn't work, shoot us a message and we'll be happy to help troubleshoot.
Sync ActiveCampaign contacts to Simplesat
Add or update customers in Simplesat every time you add or update a person in ActiveCampaign.
For the first time import, you can bulk add customers via CSV.
This integration requires some manual setup. Follow these steps and you'll be syncin' in no time.
Reach out to the Simplesat team and ask for an ActiveCampaign webhook URL
In your ActiveCampaign account, go to Settings > Developer > Manage Webhooks
Create a new webhook. Name it Contact created or updated, paste the webhook URL Simplesat gave you, and check the Contact Added and Contact Updated types.
Save it and you're done!
Update contacts with rating details
Map Simplesat response details to any contact field in ActiveCampaign.
For example, you can make sure that contacts are always up to date with their latest CSAT or NPS score.