Simplesat's suite of ActiveCampaign integrations give you the ability to update contacts with rating details and sync contacts to Simplesat to give your team full control and transparency over the customer satisfaction experience.

In this article:

Simplesat surveys can be added to any email template in ActiveCampaign. Follow this guide for the full details.

You can access the ActiveCampaign integration setup page here.

To authenticate you will need to copy and paste your API key. You can find this in your ActiveCampaign account by clicking on Settings > Developer.

Here's ActiveCampaign's documentation on generating new API keys.

Back on the ActiveCampaign integration page in Simplesat, click authenticate and enter your Account URL and API key:

You can find your Account URL by looking at the URL you use to access your ActiveCampaign account. For example, if the URL is https://example.activehosted.com/, then the value would be "example.activehosted.com".

If you have any issues authenticating, double check your credentials, remembering to remove trailing spaces at the end of each field. If it still doesn't work, shoot us a message and we'll be happy to help troubleshoot.

Add or update customers in Simplesat every time you add or update a person in ActiveCampaign.

For the first time import, you can bulk add customers via CSV.

To set this up, access the ActiveCampaign integration page by clicking here.

Authenticate if you haven't done so already, then scroll down to sync ActiveCampaign contacts to Simplesat and click activate integration.

Map Simplesat response details to any contact field in ActiveCampaign.

For example, you can make sure that contacts are always up to date with their latest CSAT or NPS score.

Here's an example of what this looks like in ActiveCampaign:

To set this up, access the ActiveCampaign integration page by clicking here.

Authenticate if you haven't done so already, then scroll down to update contacts with rating details and click activate integration.

Next, scroll down a bit to field mapping and map values to the fields where you'd like to have them displayed.

If you have any custom fields set up then they should automatically show up here.

Eventually it should looks somewhat like this:

Click save and you're done!