Inserve integrations
Jos Barteling avatar
Written by Jos Barteling
Updated over a week ago

Add a Simplesat survey to Inserve

Simplesat allows you to create a CSAT, NPS, CES or 5-star survey that you can embed in your Inserve quick replies.

Authenticating with Inserve

To authenticate with Inserve you'll first need to set up an API key.

Head over to your Inserve account and click your profile picture in the top-right corner, then click on API instellingen.

Next, enter Simplesat as the name and click on nieuwe sleutel genereren, then copy your new API key.

Click on the authenticate button and fill in your newly generated API key and your Inserve subdomain.

Your subdomain is the first part of your Inserve URL. For example, if your URL is then your subdomain is simplesat

You're now authenticated with Inserve! πŸŽ‰

Pull ticket details

Each time your customer provides a rating, Simplesat will associate the following information with the response.


Data collected


ID, Number, Description


ID, Name, Email, Company


ID, Name, Email

All information gathered through the API will override fields sent through URL parameters.

Here's an example of how this will look in Simplesat:

Authenticate with Inserve if you haven't done so already, then under pull additional details click activate integration.

Did this answer your question?