Simplesat allows you to create surveys that you can embed NinjaOne email templates.

Read the full guide on how to embed a Simplesat survey in your emails.

You'll need to authenticate your NinjaOne account before installing any integration. Don't worry, you only need to do this once. 😉

First off, you'll need to create a client app ID in NinjaOne. To do this, open NinjaOne and go to administration > apps > API > client app IDs, then click add.

Use the following settings for the client app ID:

Application platform: API services (machine-to-machine)

Name: Simplesat

Redirect URIs: https://integration.simplesat.io/connector/callback

Scopes: Monitoring, Management, Control

Allowed grant types: Authorization code, Client credentials, Refresh token

Click save and copy your client secret. You'll only see this once so be sure to note it down because you'll need this later.

Next click the close button in the top right corner and copy your client ID.

Once that's done, go to the NinjaOne integration page by clicking here and click authenticate.

Fill in the client ID and client secret which you've just created and enter your NinjaOne subdomain.

You can find this in the URL of your NinjaOne environment.

For example, if your NinjaOne URL is https://oc.ninjarmm.com/ then your subdomain is oc.

Next, log in with your NinjaOne credentials and click authorize.

You're now authenticated with NinjaOne! 🎉

Simplesat can display feedback in the related NinjaOne ticket as a private comment.

Here's an example of what this looks like in NinjaOne:

To set this up, go to the NinjaOne integration page by clicking here.

Authenticate if you haven't done so already, scroll down to add feedback to ticket as a private comment and click activate integration.

Simplesat can display feedback rating and sentiment in the related NinjaOne ticket's tags.

Here's an example of what this looks like in NinjaOne:

To set this up, go to the NinjaOne integration page by clicking here.

Authenticate if you haven't done so already, scroll down to display rating and sentiment in a ticket's tags and click activate integration.

Each time your customer provides a rating, Simplesat will associate the following information with the response.

All information gathered through the API will override fields sent through URL parameters.

Here's an example of how this will look in Simplesat:

To enable this, go to the NinjaOne integrations page by clicking here.

Scroll down to pull ticket details and click activate integration.