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MaestroQA integrations
Jos Barteling avatar
Written by Jos Barteling
Updated over a week ago

Authenticating with MaestroQA

To authenticate with MaestroQA, start off with going to your MaestroQA environment.
Click your name in the top-right corner and click on settings.

Under integrations go to API keys.

Click create a new token and name it Simplesat. Then copy your token.

Click the authenticate and enter your MaestroQA API key.

Simplesat is now authenticated with MaestroQA! πŸŽ‰


Sync feedback to internal note

Simplesat can sync feedback to the related ticket as an internal note.

Here's an example of how this will look in MaestroQA:

Authenticate if you haven't done so already, the scroll down to sync feedback to internal note and click activate integration.


Update ticket after receiving feedback

Simplesat can sync feedback data to the ticket fields of a related ticket.

Here's an example of how this will look in MaestroQA:

Authenticate if you haven't done so already, the scroll down to update ticket after receiving feedback and click activate integration.

Next, open to your MaestroQA account, click your name in the top-right corner and go to ticket/user attributes.

Click the add attribute for API or manual upload button and create these attributes:

Name

Type

Simplesat CSAT rating

Number (compare)

Simplesat NPS rating

Number (compare)

Simplesat 5-star rating

Number (compare)

Simplesat CES rating

Number (compare)

Simplesat sentiment

String

Simplesat comment

String

That's all. πŸŽ‰

New feedback will now automatically be displayed in your ticket attributes.

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