To authenticate with Rippit, start off with going to your Rippit environment.
Click your name in the top-right corner and click on settings.

Under integrations go to API keys.

Click create a new token and name it Simplesat. Then copy your token.

Next, access the Rippit integrations page by clicking here.

Click the authenticate and enter your Rippit subdomain and API key.

The subdomain is the first part of your Rippit URL. For example, if your URL is app.rippit.com then your subdomain is app.

Accepted values are app and app.eu

Simplesat is now authenticated with Rippit! 🎉

Simplesat can sync feedback to the related ticket as an internal note.

Here's an example of how this will look in Rippit:

To set this up, access the Rippit integration page by clicking here.

Authenticate if you haven't done so already, the scroll down to sync feedback to internal note and click activate integration.

Simplesat can sync feedback data to the ticket fields of a related ticket.

Here's an example of how this will look in Rippit:

To set this up, access the Rippit integration page by clicking here.

Authenticate if you haven't done so already, the scroll down to update ticket after receiving feedback and click activate integration.

Next, open to your Rippit account, click your name in the top-right corner and go to ticket/user attributes.

Click the add attribute for API or manual upload button and create these attributes:

This is case sensitive.

That's all. 🎉

New feedback will now automatically be displayed in your ticket attributes.