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Trengo integrations
Jos Barteling avatar
Written by Jos Barteling
Updated over a week ago

In this article:


Add a Simplesat survey to Trengo

Simplesat allows you to create surveys that you can embed Trengo email templates.


Authenticating with Trengo

You'll need to authenticate your Trengo account before installing any integration. Don't worry, you only need to do this once. πŸ˜‰

Be sure to copy the code because you'll only be able to see it once!

Paste the API key which you've just created and click authenticate.

You're now authenticated with Trengo! πŸŽ‰


Pull ticket details

Each time your contact provides a rating, Simplesat will associate the following information with the response.

Object

Data collected

Ticket

ID, Subject, URL, Channel, Team

Contact

ID, Name, Email, Company

Owner

ID, Name, Email

All information gathered through the API will override fields sent through URL parameters.

Authenticate, if you haven't done so already.

Then scroll down to pull ticket details and click activate integration.


Update ticket custom fields after receiving a Simplesat rating

Simplesat can display feedback in the related ticket's custom fields.

Simplesat will automatically create the custom fields if they don't exist.

Here's an example of what this looks like in Trengo:

Authenticate, if you haven't done so already.

Then scroll down to update ticket custom fields after receiving a Simplesat rating and click activate integration.


Add an internal note to a ticket after receiving a Simplesat rating

Simplesat can sync feedback data back to a ticket as an internal note.

Here's an example of what this looks like in Trengo:

Authenticate, if you haven't done so already.

Then scroll down to add an internal note to a ticket after receiving a Simplesat rating and click activate integration.


Update ticket labels

Simplesat can sync feedback data back to a ticket's labels.

Here's an example of what this looks like in Trengo:

Authenticate, if you haven't done so already.

Then scroll down to update ticket labels and click activate integration.


Update contact custom fields after receiving a Simplesat rating

Simplesat can display feedback in the related contact's custom fields.

Simplesat will automatically create the custom fields if they don't exist.

Here's an example of what this looks like in Trengo:

Authenticate, if you haven't done so already.

Then scroll down to update contact custom fields after receiving a Simplesat rating

and click activate integration.

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