Simplesat allows you to create a CSAT, NPS, CES or 5-star survey that you can embed in your Aircall SMS messages.
Authenticating with Aircall
To authenticate with Aircall you'll first need to get an API ID and API token from Aircall. You can find these on your Aircall account.
Next, visit the Aircall integration page by clicking here.
Click authenticate, then fill in the API ID and API token.
You're now authenticated with Aircall! 🎉
Use a webhook to send an SMS survey using Aircall
Simplesat can receive data from any webhook, format this, and then send a survey through Aircall.
Here's an example of how this might look:
To enable this, visit the Aircall integration page by clicking here.
Scroll down to use a webhook to send an SMS survey, then click activate integration.
Once the integration has successfully activated you'll need copy the webhook URL and set this up in the application you want to trigger the surveys from. Please contact Simplesat support if you need any help setting this up.
Make sure the webhook triggers at least once so that the integration knows what format to expect.
Next, deactivate the integration and scroll down a little.
Fill in the message, survey URL and the Aircall number ID you'd like to send the number from, then press save.
Finally, please contact Simplesat support to dynamically personalize your survey URL. Don't worry, this won't take long.