Simplesat allows you to create a CSAT, NPS, CES or 5-star survey that you can embed in your Aircall SMS messages.

To authenticate with Aircall you'll first need to get an API ID and API token from Aircall. You can find these on your Aircall account.

Next, visit the Aircall integration page by clicking here.

Click authenticate, then fill in the API ID and API token.

You're now authenticated with Aircall! 🎉

Simplesat can receive data from any webhook, format this, and then send a survey through Aircall.

Here's an example of how this might look:
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To enable this, visit the Aircall integration page by clicking here.

Scroll down to use a webhook to send an SMS survey, then click activate integration.

Once the integration has successfully activated you'll need copy the webhook URL and set this up in the application you want to trigger the surveys from. Please contact Simplesat support if you need any help setting this up.

After that's done temporarily disable the integration again to configure some settings.

Next, scroll down to field mapping.

Here you'll need to map some required data.

Fill in the number ID from which you'd like to send the survey.

At the to field, select use data from response and map the recipient's phone number from your webhook data.

At body fill in the message you'd like to send. Don't forget to include your Simplesat survey link.

Once that's all set up, click save to save your settings and click activate integration to reactivate your integration.