Adding surveys to Front
Simplesat surveys can be added to your email signatures in Front
Authenticating with Front
To authenticate with Front access the Front integration page by clicking here.
Next, click the authenticate button.
Log in with your Front credentials and click authorize.
You're now authenticated with Front 🎉
Pull conversation details
Each time your customer provides a rating, Simplesat will associate the following information with the response.
Object | Data collected |
Conversation | ID, Subject |
Requester (Recipient) | ID, Name, Email |
Responder (Assignee) | ID, Name, Email |
All information gathered through the API will override fields sent through URL parameters.
Here's an example of how this will look in Simplesat:
To activate this integration, visit the Front integration page by clicking here.
Next, scroll down to pull conversation details and click activate integration.
Add feedback to conversation as an internal comment
Simplesat can sync feedback back to the related conversation as an internal comment.
Here's an example of what this might look like in Front:
To set this up, visit the Front integration page by clicking here.
Scroll down to add feedback to conversation as a comment and click activate integration.
Add feedback to contact as an internal note
Simplesat can sync feedback back to the related contact as an internal note.
The note will contain links to the customer, feedback and survey in Simplesat.
And the note's author will appear as the assignee that was assigned to the conversation the feedback was left on.
Here's an example of what this might look like in Front:
To set this up, visit the Front integration page by clicking here.
Scroll down to add feedback to contact as an internal note and click activate integration.
Sync contacts from Front to Simplesat
Simplesat can automatically sync over new and updated contacts from Front to Simplesat.
The first time this integration gets activated it will sync over all contacts.
Afterwards it will check once per day for new and updated contacts and sync those over.
To set this up, visit the Front integration page by clicking here.
Scroll down to sync contacts from Front to Simplesat and click activate integration.
