Simplesat's CloudRadial integration allows you to send responses both ways, making it easy to track all of your feedback in one place.
In this article:
Head over to the CloudRadial integration page to get started.
CloudRadial uses API keys for authentication. To get your keys, log in to your CloudRadial account and go to Partner > Settings > Integrations > API (beta), then click Add API Key.
Create a name, and get your keys:
Copy and paste the keys in the authentication popup on the Simplesat integration page.
If you're unable to authenticate, make sure your credentials are correct. If that still doesn't work, please reach out to Simplesat support and we'll help you out.
Create new feedback after receiving CloudRadial feedback
This integration requires some collaboration with the Simplesat support team to setup. We need to give you the webhook URL to enter in CloudRadial, and connect the integration to a survey in your Simplesat account.
Click on the Create new feedback after receiving CloudRadial feedback Activate Integration button. Then, send us a message via chat and we'll provide you with the webhook URL to complete the integration process.
Add the webhook URL to CloudRadial feedback settings
If you'd like to use this integration, please contact Simplesat support and we'll generate a webhook URL for you to use.
Once you have the webhook URL, head over to Partner > Feedback in your CloudRadial account. Then click Settings > Edit in the top right corner.
Make sure that feedback is enabled.
Paste the URL in the JSON Webhook URL field and save the settings.
Choose the survey where responses should be created
Let us know which survey incoming CloudRadial responses should be associated with.
Create feedback in CloudRadial from Simplesat responses
Add feedback in CloudRadial from Simplesat to be able to see all of your ratings in once place.