When your customer takes time to provide feedback, they're giving you their attention (even if for a brief period of time).
You can capitalize on the moment of attention by asking them to provide a good review on a site like Google+ or Facebook. Or, if they leave negative feedback, you can send them to a channel to contact with you directly, such as scheduling a time to call, or contact form.
How it works
Note: you must switch to the new survey design to use this feature. 👍
On your survey's landing page settings, you can add and manage call to action buttons for each type of rating.
For example, if a customer leaves a positive review, you can send them to Google+ and Facebook pages. If they leave a neutral or negative review, you can send them to a page that allows them to schedule a phone call.
Adding and managing call to action buttons
To add a button, check the box you'd like to use and fill in the link.
Once you do, the checked button will display on your thank you page. 🏆
Note: you can use different call to action buttons based on the rating value.
Getting your review links
- Follow these steps to generate your Google+ review link
- To get your Facebook page reviews link, visit your page, then add
/reviewsto the end of the URL. Like this: https://www.facebook.com/simplesatapp/reviews
If you have any questions or issues with this feature, please let us know!