Before authenticating with LogMeIn Rescue you'll first need to set up an oauth client.

Start off by going to this page depending on whether you're on LogMeIn Rescue's global or EU region:

Global region: https://secure.logmeinrescue.com/id-srv/oauth/clients

EU region: https://secure.logmeinrescue.eu/id-srv/oauth/clients

Then click create client

Name the client Simplesat and add this redirect URL:

https://integration.simplesat.io/connector/callback

Under scopes, select the Rescue;API scope

Next, copy your client secret and store it in a safe place, you'll only be able to see this once.

Then click create client.

Copy your client ID, you'll also need this later.

Next, go to the LogMeIn integration page by clicking here.

Click authenticate and fill in your client ID and client secret.

Also fill in your region, depending on which region your LogMeIn Rescue instance is located:

Then click authenticate.

Each time your customer provides a rating, Simplesat will associate the following information with the response.

All information gathered through the API will override fields sent through URL parameters.

Here's an example of how this will look in Simplesat:

To set this up, go to the LogMeIn Rescue integration page by clicking here.

Scroll down to sync session details from LogMeIn Rescue to Simplesat and click activate integration.