Skip to main content
All CollectionsIntegrations
Crisp integrations
Crisp integrations
Jos Barteling avatar
Written by Jos Barteling
Updated over a week ago

Adding a survey to Crisp

Simplesat surveys can be automatically sent after resolving a conversation in Crisp.


Authenticating with Crisp

Once that's done, go to your Crisp environment, then go to settings > website settings > settings > setup instructions and copy your website ID.

Click authenticate and fill in your website ID.

You're now authenticated with Crisp! πŸŽ‰


Pull conversation details

Each time your customer provides a rating, Simplesat will associate the following information with the response.

Object

Data collected

Conversation

ID, Subject

Customer

ID, Name, Email, Country, City

Operator

ID, Name, Email

All information gathered through the API will override fields sent through URL parameters.

Here's an example of how this will look in Simplesat:

Scroll down to pull request details and click activate integration.


Add feedback to a conversation as a note

Simplesat can sync feedback back into the related Crisp conversation as an internal note.

Here's an example of how this will look in Crisp:

Scroll down to add feedback to a conversation as a note and click activate integration.

Did this answer your question?