Simplesat allows you to create a CSAT or NPS survey that will automatically be sent after closing a support session in LogMeIn Rescue

First, create a new survey.

Customize the survey settings to your heart's desires. 😁 Then, choose the External email embed option in the Publish tab.

Select LogMeIn Rescue in the pop-up box.

Click the Generate Embed Code button. Make sure you're on the link option, then click Copy survey.

You'll need to change the link a bit. Copy the survey token from the url:

https://api.simplesat.io/api/rating/yoursurveytoken/?source=logmeinrescue

And paste it in this url:

https://logmein.simplesat.io/yoursurveytoken

Open your LogMeIn rescue panel, and select the group for which you'd like to configure the survey.
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Go to the settings tab, then scroll down to customer survey.

Change the customer surve to use self-hosted customer survey and paste your survey URL.
Make sure add additional Rescue session details to this URL is enabled.

Scroll down and click save to save your settings.

Create a support session with yourself. Close the session, open the survey, and click any rating that you like. Once you do, new feedback should instantly show up in your Simplesat dashboard. 🎊

If you run into any issues let us know and we'll be happy to help troubleshoot. 🙌
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