The first question of a survey is connected with a customer satisfaction metric, such as CSAT or NPS.

Each response to a primary question is grouped into one of three sentiments:
positive, neutral, or negative.  

Sentiments are used across Simplesat to:

  • Display the appropriate follow-up question

  • Display the appropriate confirmation page text

  • Calculate stats on dashboard and insight pages

  • Assign sentiment to team member and customer leaderboards

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