The first question of a survey is connected with a customer satisfaction metric, such as CSAT or NPS.
Each response to a primary question is grouped into one of three sentiments:
positive, neutral, or negative.
Sentiments are used across Simplesat to:
- Display the appropriate follow-up question
- Display the appropriate confirmation page text
- Calculate stats on dashboard and insight pages
- Assign sentiment to team member and customer leaderboards