Simplesat allows you to create a CSAT survey that you can embed directly in LiveAgent email notifications.

Create a your survey

First, create a Generic Embed survey. 

Customize the survey settings, and add LiveAgent's email placeholders in the Embed Code section.

LiveAgent email placeholders

  • Team Member Email - NA
  • Team Member ID - {$agentId} 
  • Team Member First Name - {$agentFirstName} 
  • Team Member Last Name - {$agentLastName} 
  • Customer Email - {$firstRecipientEmail} 
  • Customer ID - NA
  • Customer First Name - {$firstRecipientFirstName} 
  • Customer Last Name - {$firstRecipientLastName} 
  • Company Name - NA
  • Ticket ID - {$conversationId} 
  • Ticket Subject - {$subject} 

Once you have the placeholders filled in, click Save and Generate Embed Code. Make sure you're on the HTML option, then click Copy Survey.

Add your survey to LiveAgent

In the Configuration section, navigate to Email > Customer Templates.

Choose the Ticket Resolved template

Paste the HTML survey you copied in the message. Click Save and you're done!

Test new ratings

Create a test ticket with yourself as the agent. Solve it and click a rating in an email. Once you do, new feedback should instantly show up in your Simplesat dashboard.


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