After connecting, BrightGauge will import and sync Simplesat answers for you to use in gauges, dashboards, and reports. 

To get started, you'll need to create your Simplesat API key.

Make sure to copy and store your API key in a secure location, as you'll need it later. Please note that the full API key secret is only shown once. If it's lost, you'll need to generate a new key.

Note: Only Owners and Admins can create, edit, or delete API keys.

Once you've created your API key, log in to your BrightGauge account and navigate to Data Settings > Datasources.

Find and select Simplesat.

Enter Simplesat as the name, paste your API key, and click Save.

After connected, your BrightGauge account will be updated with two default dashboards: CSAT and NPS. 

In order to get them to display information correctly, you'll need to choose which Simplesat survey to connect to from the global filter option. 

NPS dashboard

If you use Zendesk or ConnectWise, Simplesat will send there additional custom attributes along with each response:

Zendesk:

ConnectWise:

To get these fields into your BrightGauge account, just open up a ticket with BrightGauge support and they'll take care of it.