This error happens because the default code for Simplesat NPS surveys exceeds the character limit in Zendesk trigger or automation email notifications.

The workaround is to reduce size by removing all parameters in the rating URLs, and instead, rely on the direct API connection with Zendesk. 

Here's the string that needs to be removed:

&customer_email={{ticket.requester.email}}&customer_first_name={{ticket.requester.first_name}}&customer_last_name={{ticket.requester.last_name}}&team_member_id={{ticket.assignee.id}}&team_member_email={{ticket.assignee.email}}&team_member_first_name={{ticket.assignee.first_name}}&team_member_last_name={{ticket.assignee.last_name}}&company_name={{ticket.requester.organization.name}}&customer_id={{ticket.requester.id}}&ticket_subject={{ticket.title}}

An easy way to do this is to add the full code in a text editor. Then find and replace where the find value is the code above, and replace value is blank.

If you need any assistance editing the code, just reach out to the Simplesat team and we'll be happy to help.

Once done, you'll need to activate the integartion with Zendesk in order for the ticket lookup to work.

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