Frequently Asked Questions

Quickly find out if we already answered your questions.

53 articles

Written by Cory Brown and Hannah Logan

Was Simplesat impacted by the Log4j2 vulnerability?

Written by Hannah Logan. Updated over a week ago

Why are the surveys not sent automatically after a teammate or automation closed an Intercom conversation?

Written by Hannah Logan. Updated over a week ago

How can I pull the Simplesat data to Zendesk Explore

Sync data from Simplesat to Zendesk Explore

Written by Hannah Logan. Updated over a week ago

How do I fix the garbled data in the CSV file that I exported?

Written by Hannah Logan. Updated over a week ago

Simplesat's roadmap 🚀

What's in store for the coming year

Written by Hannah Logan. Updated over a week ago

PowerBI - Your data source can't be refreshed because the credentials are invalid.

Unable to connect Power BI to Simplesat's API.

Written by Hannah Logan. Updated over a week ago

What is CES (Customer Effort Score)?

How CES score is calculated.

Written by Hannah Logan. Updated over a week ago

Is it possible to add the survey embeds to SharePoint Online?

How to add a CSAT or NPS survey to SharePoint online

Written by Hannah Logan. Updated over a week ago

Is it possible to pull the data from Simplesat to Looker, or any other business intelligence (BI) tool?

How to pull Simplesat data to a business intelligence tool.

Written by Hannah Logan. Updated over a week ago

Is there a way to know how many surveys were sent from our helpdesk?

How to get the total count of surveys that were sent your helpdesk.

Written by Hannah Logan. Updated over a week ago

I'm getting a "There's no rating to provide at this URL." response error message when testing the survey.

How to resolve 404 error message "There's no rating to provide at this URL."

Written by Hannah Logan. Updated over a week ago

Microsoft Teams - Important: Your connector is running on old configuration. Navigate to connector configuration window to update to new configuration

Written by Hannah Logan. Updated over a week ago

How do I add a logo to my surveys?

Written by Hannah Logan. Updated over a week ago

Is it possible to only send emails to a customer only after they have created a certain number of Zendesk tickets?

Written by Hannah Logan. Updated over a week ago

Why is the deleted survey response in Simplesat still showing up in my BrightGauge account?

Deleted Simplesat survey answers are still showing in BrightGauge.

Written by Hannah Logan. Updated over a week ago

Is it possible to display two separate score widgets for two different surveys on two different websites?

How to publish/display two separate score widgets for two different surveys on two different websites?

Written by Hannah Logan. Updated over a week ago

How can I change my password?

Written by Hannah Logan. Updated over a week ago

How do I change a survey's name?

How you can edit the name of any survey in your Simplesat account

Written by Cory Brown. Updated over a week ago

Simplesat legacy pricing plans

Written by Cory Brown. Updated over a week ago

Outlook Best Practices

How do I enable my email client to display the survey images?

Written by Hannah Logan. Updated over a week ago

Is it possible to use my own survey icons/images?

How can I upload my own survey icons?

Written by Hannah Logan. Updated over a week ago

Is it possible to have a customized survey background color?

Written by Hannah Logan. Updated over a week ago

Can I exclude certain tickets from Zendesk in getting surveys?

How to exclude specific tickets from Zendesk in getting surveys.

Written by Hannah Logan. Updated over a week ago

Is it possible to send satisfaction surveys via SMS/text?

How to send Simplesat satisfaction surveys via SMS.

Written by Hannah Logan. Updated over a week ago

Do you integrate with Zendesk chat?

Written by Hannah Logan. Updated over a week ago

Is it possible to send a survey after an opportunity is closed in Autotask CRM?

Written by Hannah Logan. Updated over a week ago

I'm getting error: "Email size cannot exceed 8192 bytes", when embedding the survey in Zendesk. How can I fix this?

Written by Hannah Logan. Updated over a week ago

Is it possible make follow-up and additional survey questions required?

Written by Hannah Logan. Updated over a week ago

Can I hide Simplesat branding from my surveys?

What's currently possible regarding the removal of branding or otherwise "white labeling" surveys

Written by Hannah Logan. Updated over a week ago

Can I import customers' contacts via API?

How can I import customers contacts via API

Written by Hannah Logan. Updated over a week ago

Can I change my email/username?

How can I change my email address?

Written by Hannah Logan. Updated over a week ago

Why am I not receiving survey email notifications?

Written by Hannah Logan. Updated over a week ago

Is it possible to have a different DKIM selector if I already use SendGrid for another service?

Written by Hannah Logan. Updated over a week ago

How can I change my company's name?

Written by Hannah Logan. Updated over a week ago

How do I create a Zendesk end-user if I use SSO?

How to manually verify and set the password for end users if your Zendesk account uses single sign-on

Written by Hannah Logan. Updated over a week ago

How does Simplesat deal with spam feedback?

How we use Google's reCAPTCHA and other methods to fight spam clicks

Written by Cory Brown. Updated over a week ago

How secure is Simplesat?

Security measures in place to protect your data

Written by Cory Brown. Updated over a week ago

Do you have an open API?

Simplesat API

Written by Hannah Logan. Updated over a week ago

What is CSAT (Customer Satisfaction)?

How CSAT score is calculated.

Written by Hannah Logan. Updated over a week ago

How do you calculate survey response rates?

How the response rate is calculated.

Written by Hannah Logan. Updated over a week ago

Can I remove the question that asks for the name and email in generic surveys?

Written by Hannah Logan. Updated over a week ago

Can I reverse the order of rating icons in my CSAT survey?

How to switch the order of rating images in a CSAT survey

Written by Cory Brown. Updated over a week ago

Can I choose custom DNS records if I already use SendGrid?

How to get custom DKIM selectors

Written by Cory Brown. Updated over a week ago

How do I change the billing email address?

Choose which address should receive invoices by email

Written by Cory Brown. Updated over a week ago

Why do stats show some clicks without responses?

Written by Cory Brown. Updated over a week ago

How can I access previous invoices?

How you can get past invoices

Written by Cory Brown. Updated over a week ago

Can I import feedback into Simplesat?

Written by Cory Brown. Updated over a week ago

How can I edit an answer?

Edit the rating or team member associated with an answer

Written by Cory Brown. Updated over a week ago

What is NPS (Net Promoter Score)?

How NPS is calculated.

Written by Cory Brown. Updated over a week ago

How does withheld feedback work?

Written by Cory Brown. Updated over a week ago

Server location and IP addresses

Written by Cory Brown. Updated over a week ago

How do I cancel my Simplesat account?

Written by Cory Brown. Updated over a week ago

How do I troubleshoot anonymous or duplicate feedback?

Written by Cory Brown. Updated over a week ago