Frequently Asked Questions
Quickly find out if we already answered your questions.
45 articles
- Why are the surveys not sent automatically after a teammate or automation closed an Intercom conversation?
- How can I pull the Simplesat data to Zendesk Explore
- Can I change the delivery method of a survey?
- How do I fix the garbled data in the CSV file that I exported?
- Changes to our public roadmap
- What is CES (Customer Effort Score)?
- Is it possible to add the survey embeds to SharePoint Online?
- Is it possible to pull the data from Simplesat to Looker, or any other business intelligence (BI) tool?
- I'm getting a "There's no rating to provide at this URL." response error message when testing the survey.
- How do I add a logo to my surveys?
- Is it possible to only send emails to a customer only after they have created a certain number of Zendesk tickets?
- Why is the deleted survey response in Simplesat still showing up in my BrightGauge account?
- Is it possible to display two separate score widgets for two different surveys on two different websites?
- How do I change a survey's name?
- Simplesat legacy pricing plans
- Outlook Best Practices
- Is it possible to use my own survey icons/images?
- Is it possible to have a customized survey background color?
- Can I exclude certain tickets from Zendesk in getting surveys?
- Is it possible to send satisfaction surveys via SMS/text?
- Do you integrate with Zendesk chat?
- Is it possible to send a survey after an opportunity is closed in Autotask CRM?
- I'm getting error: "Email size cannot exceed 8192 bytes", when embedding the survey in Zendesk. How can I fix this?
- Is it possible make follow-up and additional survey questions required?
- Can I hide Simplesat branding from my surveys?
- How do I create a Zendesk end-user if I use SSO?
- How does Simplesat deal with spam feedback?
- How secure is Simplesat?
- Do you have an open API?
- What is CSAT (Customer Satisfaction)?
- Can I remove the question that asks for the name and email in generic surveys?
- Why do stats show some clicks without responses?
- Invoices, payment methods and billing contacts
- Importing feedback
- How can I edit an answer?
- What is NPS (Net Promoter Score)?
- What is withheld feedback?
- Server location and IP addresses
- Cancellations and downgrades
- How do I troubleshoot anonymous or duplicate feedback?
- Why am I not able to collect the customer email from CodeTwo surveys?
- Bug Bounty Program
- Is it possible to auto publish customer feedback?
- What is a 5-star rating?
- What’s the best Delighted alternative for customer feedback?