Simplesat

Why are the surveys not sent automatically after a teammate or automation closed an Intercom conversation?

Sync data from Simplesat to Zendesk Explore

How can I pull the Simplesat data to Zendesk Explore

Can I change the delivery method of a survey?

How do I fix the garbled data in the CSV file that I exported?

Changes to our public roadmap

What is CES (Customer Effort Score)?

How to add a CSAT or NPS survey to SharePoint online

Is it possible to add the survey embeds to SharePoint Online?

How to pull Simplesat data to a business intelligence tool.

Is it possible to pull the data from Simplesat to Looker, or any other business intelligence (BI) tool?

How to get the total count of surveys that were sent your helpdesk.

Is there a way to know how many surveys were sent from our helpdesk?

How to resolve 404 error message "There's no rating to provide at this URL."

I'm getting a "There's no rating to provide at this URL." response error message when testing the survey.

How do I add a logo to my surveys?

Is it possible to only send emails to a customer only after they have created a certain number of Zendesk tickets?

Deleted Simplesat survey answers are still showing in BrightGauge.

Why is the deleted survey response in Simplesat still showing up in my BrightGauge account?

How to publish/display two separate score widgets for two different surveys on two different websites?

Is it possible to display two separate score widgets for two different surveys on two different websites?

How can I change my password?

How you can edit the name of any survey in your Simplesat account

How do I change a survey's name?

Simplesat legacy pricing plans

How do I enable my email client to display the survey images?

Outlook Best Practices

Is it possible to use my own survey icons/images?

Is it possible to have a customized survey background color?

How to exclude specific tickets from Zendesk in getting surveys.

Can I exclude certain tickets from Zendesk in getting surveys?

How to send Simplesat satisfaction surveys via SMS.

Is it possible to send satisfaction surveys via SMS/text?

Do you integrate with Zendesk chat?

Is it possible to send a survey after an opportunity is closed in Autotask CRM?

I'm getting error: "Email size cannot exceed 8192 bytes", when embedding the survey in Zendesk. How can I fix this?

Is it possible make follow-up and additional survey questions required?

What's currently possible regarding the removal of branding or otherwise "white labeling" surveys

Can I hide Simplesat branding from my surveys?

Can I change my email/username?

Why am I not receiving survey email notifications?

How can I change my company's name?

How to manually verify and set the password for end users if your Zendesk account uses single sign-on

How do I create a Zendesk end-user if I use SSO?

How we use Google's reCAPTCHA and other methods to fight spam clicks

How does Simplesat deal with spam feedback?

Security measures in place to protect your data

How secure is Simplesat?

Do you have an open API?

What is CSAT (Customer Satisfaction)?

How do you calculate survey response rates?

Can I remove the question that asks for the name and email in generic surveys?

How to switch the order of rating images in a CSAT survey

Can I reverse the order of rating icons in my CSAT survey?

Can I choose custom DNS records if I already use SendGrid?

Choose which address should receive invoices by email

How do I change the billing email address?

Why do stats show some clicks without responses?

How can I access previous invoices?

Import CSV feedback, ratings, and responses from other tools into Simplesat for better reporting.

Importing feedback

Edit the rating or team member associated with an answer

How can I edit an answer?

What is NPS (Net Promoter Score)?

What is withheld feedback?

Server location and IP addresses

How do I cancel my Simplesat account?

How do I troubleshoot anonymous or duplicate feedback?

Why am I not able to collect the customer email from CodeTwo surveys?

Bug Bounty Program

Effortlessly publish customer feedback automatically.

Is it possible to auto publish customer feedback?

What's the difference between "Users" and "Team members"?

What is a 5-star rating?

Hannah Logan

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Frequently Asked Questions

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