Group 65Go to Simplesat
All Collections
Frequently Asked Questions

Frequently Asked Questions

Quickly find out if we already answered your questions.

Cory Brown avatar
14 articles in this collection
Written by Cory Brown

Can I reverse the order of rating icons in my CSAT survey?

How to switch the order of rating images in a CSAT survey
Cory Brown avatar
Written by Cory Brown
Updated this week

Can I choose custom DNS records if I already use SendGrid?

How to get custom DKIM selectors
Cory Brown avatar
Written by Cory Brown
Updated this week

How do I change the billing email address?

Choose which address should receive invoices by email
Cory Brown avatar
Written by Cory Brown
Updated this week

Why do stats show some clicks without responses?

Cory Brown avatar
Written by Cory Brown
Updated this week

How can I access previous invoices?

How you can get past invoices
Cory Brown avatar
Written by Cory Brown
Updated this week

Can I import feedback into Simplesat?

Cory Brown avatar
Written by Cory Brown
Updated this week

How can I edit an answer?

Edit the rating or team member associated with an answer
Cory Brown avatar
Written by Cory Brown
Updated this week

What is NPS (Net Promoter Score)?

Cory Brown avatar
Written by Cory Brown
Updated this week

How withheld feedback works?

Cory Brown avatar
Written by Cory Brown
Updated this week

Do you integrate with BrightGauge?

Cory Brown avatar
Written by Cory Brown
Updated this week

Server location and IP addresses

Cory Brown avatar
Written by Cory Brown
Updated this week

How do I cancel my Simplesat account?

Cory Brown avatar
Written by Cory Brown
Updated this week

Can I upload a custom image icons for surveys?

Cory Brown avatar
Written by Cory Brown
Updated this week

How do I troubleshoot anonymous or duplicate feedback?

Cory Brown avatar
Written by Cory Brown
Updated this week