Frequently Asked Questions
Quickly find out if we already answered your questions.
28 articles
- Why are the surveys not sent automatically after a teammate or automation closed an Intercom conversation?
- How can I pull the Simplesat data to Zendesk Explore
- Changes to our public roadmap
- What is CES (Customer Effort Score)?
- Is it possible to add the survey embeds to SharePoint Online?
- Is it possible to pull the data from Simplesat to Looker, or any other business intelligence (BI) tool?
- Is it possible to only send emails to a customer only after they have created a certain number of Zendesk tickets?
- Why is the deleted survey response in Simplesat still showing up in my BrightGauge account?
- How do I change a survey's name?
- Simplesat legacy pricing plans
- Can I exclude certain tickets from Zendesk in getting surveys?
- Is it possible to send satisfaction surveys via SMS/text?
- Do you integrate with Zendesk chat?
- Is it possible to send a survey after an opportunity is closed in Autotask CRM?
- I'm getting error: "Email size cannot exceed 8192 bytes", when embedding the survey in Zendesk. How can I fix this?
- How do I create a Zendesk end-user if I use SSO?
- Anonymous, spam and duplicate feedback
- How secure is Simplesat?
- Do you have an open API?
- What is CSAT (Customer Satisfaction)?
- Importing feedback
- What is NPS (Net Promoter Score)?
- Server location and IP addresses
- Why am I not able to collect the customer email from CodeTwo surveys?
- Bug Bounty Program
- What is a 5-star rating?
- What’s the best Delighted alternative for customer feedback?
- Subject Access Request