Frequently Asked Questions

How can I change my password?

Written by Hannah Logan
Updated over a week ago

How do I change a survey's name?

How you can edit the name of any survey in your Simplesat account

Written by Cory Brown
Updated over a week ago

Outlook Best Practices

How do I enable my email client to display the survey images?

Written by Hannah Logan
Updated this week

Is it possible to use my own survey icons/images?

Written by Hannah Logan
Updated over a week ago

Is it possible to have a customized survey background color?

Written by Hannah Logan
Updated over a week ago

Can I exclude certain tickets from Zendesk in getting surveys?

How to exclude specific tickets from Zendesk in getting surveys.

Written by Hannah Logan
Updated over a week ago

Is it possible to send satisfaction surveys via SMS/text?

How to send Simplesat satisfaction surveys via SMS.

Written by Hannah Logan
Updated over a week ago

Do you integrate with Zendesk chat?

Written by Hannah Logan
Updated over a week ago

Is it possible to send a survey after an opportunity is closed in Autotask CRM?

Written by Hannah Logan
Updated over a week ago

How can I get the feedback grid testimonial widget to display 3 columns horizontally instead of vertically?

Written by Hannah Logan
Updated over a week ago

I'm getting error: "Email size cannot exceed 8192 bytes", when embedding the survey in Zendesk. How can I fix this?

Written by Hannah Logan
Updated over a week ago

Is it possible make follow-up questions required?

Written by Hannah Logan
Updated over a week ago

Can I hide Simplesat branding from my surveys?

What's currently possible regarding the removal of branding or otherwise "white labeling" surveys

Written by Hannah Logan
Updated over a week ago

Can I import customers' contacts via API?

How can I import customers contacts via API

Written by Hannah Logan
Updated over a week ago

How can I change my email/username?

Written by Hannah Logan
Updated over a week ago

Why am I not receiving survey email notifications?

Written by Hannah Logan
Updated over a week ago

Is it possible to have a different DKIM selector if I already use SendGrid for another service?

Written by Hannah Logan
Updated over a week ago

How can I change my company's name?

Written by Hannah Logan
Updated over a week ago

How do I create a Zendesk end-user if I use SSO?

How to manually verify and set the password for end users if your Zendesk account uses single sign-on

Written by Hannah Logan
Updated over a week ago

How does Simplesat deal with spam feedback?

How we use Google's reCAPTCHA and other methods to fight spam clicks

Written by Cory Brown
Updated over a week ago

How secure is Simplesat?

Security measures in place to protect your data

Written by Cory Brown
Updated over a week ago

Do you have an open API?

Simplesat API

Written by Hannah Logan
Updated over a week ago

How do you calculate the CSAT score?

How CSAT score is calculated.

Written by Hannah Logan
Updated over a week ago

How do you calculate survey response rates?

How the response rate is calculated.

Written by Hannah Logan
Updated over a week ago

Can I remove the question that asks for the name and email in generic surveys?

Written by Hannah Logan
Updated over a week ago

Can I reverse the order of rating icons in my CSAT survey?

How to switch the order of rating images in a CSAT survey

Written by Cory Brown
Updated over a week ago

Can I choose custom DNS records if I already use SendGrid?

How to get custom DKIM selectors

Written by Cory Brown
Updated over a week ago

How do I change the billing email address?

Choose which address should receive invoices by email

Written by Cory Brown
Updated over a week ago

Why do stats show some clicks without responses?

Written by Cory Brown
Updated over a week ago

How can I access previous invoices?

How you can get past invoices

Written by Cory Brown
Updated over a week ago

Can I import feedback into Simplesat?

Written by Cory Brown
Updated over a week ago

How can I edit an answer?

Edit the rating or team member associated with an answer

Written by Cory Brown
Updated over a week ago

What is NPS (Net Promoter Score)?

Written by Cory Brown
Updated over a week ago

How withheld feedback works?

Written by Cory Brown
Updated over a week ago

Do you integrate with BrightGauge?

Written by Cory Brown
Updated over a week ago

Server location and IP addresses

Written by Cory Brown
Updated over a week ago

How do I cancel my Simplesat account?

Written by Cory Brown
Updated over a week ago

Can I upload a custom image icons for surveys?

Written by Cory Brown
Updated over a week ago

How do I troubleshoot anonymous or duplicate feedback?

Written by Cory Brown
Updated over a week ago