Group 65
Go to Simplesat
All Collections
Frequently Asked Questions
Frequently Asked Questions
Quickly find out if we already answered your questions.
42 articles in this collection
Written by
Cory Brown
and
Hannah Logan
Is it possible to only send emails to a customer only after they have created a certain number of Zendesk tickets?
Written by
Hannah Logan
Updated this week
Why is the deleted survey response in Simplesat still showing up in my BrightGauge account?
Deleted Simplesat survey answers are still showing in BrightGauge.
Written by
Hannah Logan
Updated over a week ago
Is it possible to display two separate CSAT widgets for two different surveys on two different websites?
How to publish/display two separate CSAT widgets for two different surveys on two different websites?
Written by
Hannah Logan
Updated over a week ago
How can I change my password?
Written by
Hannah Logan
Updated over a week ago
How do I change a survey's name?
How you can edit the name of any survey in your Simplesat account
Written by
Cory Brown
Updated over a week ago
Outlook Best Practices
How do I enable my email client to display the survey images?
Written by
Hannah Logan
Updated over a week ago
Is it possible to use my own survey icons/images?
Written by
Hannah Logan
Updated over a week ago
Is it possible to have a customized survey background color?
Written by
Hannah Logan
Updated over a week ago
Can I exclude certain tickets from Zendesk in getting surveys?
How to exclude specific tickets from Zendesk in getting surveys.
Written by
Hannah Logan
Updated over a week ago
Is it possible to send satisfaction surveys via SMS/text?
How to send Simplesat satisfaction surveys via SMS.
Written by
Hannah Logan
Updated over a week ago
Do you integrate with Zendesk chat?
Written by
Hannah Logan
Updated over a week ago
Is it possible to send a survey after an opportunity is closed in Autotask CRM?
Written by
Hannah Logan
Updated over a week ago
How can I get the feedback grid testimonial widget to display 3 columns horizontally instead of vertically?
Written by
Hannah Logan
Updated over a week ago
I'm getting error: "Email size cannot exceed 8192 bytes", when embedding the survey in Zendesk. How can I fix this?
Written by
Hannah Logan
Updated over a week ago
Is it possible make follow-up questions required?
Written by
Hannah Logan
Updated over a week ago
Can I hide Simplesat branding from my surveys?
What's currently possible regarding the removal of branding or otherwise "white labeling" surveys
Written by
Hannah Logan
Updated over a week ago
Can I import customers' contacts via API?
How can I import customers contacts via API
Written by
Hannah Logan
Updated over a week ago
Can I change my email/username?
How can I change my email address?
Written by
Hannah Logan
Updated over a week ago
Why am I not receiving survey email notifications?
Written by
Hannah Logan
Updated over a week ago
Is it possible to have a different DKIM selector if I already use SendGrid for another service?
Written by
Hannah Logan
Updated over a week ago
How can I change my company's name?
Written by
Hannah Logan
Updated over a week ago
How do I create a Zendesk end-user if I use SSO?
How to manually verify and set the password for end users if your Zendesk account uses single sign-on
Written by
Hannah Logan
Updated over a week ago
How does Simplesat deal with spam feedback?
How we use Google's reCAPTCHA and other methods to fight spam clicks
Written by
Cory Brown
Updated over a week ago
How secure is Simplesat?
Security measures in place to protect your data
Written by
Cory Brown
Updated over a week ago
Do you have an open API?
Simplesat API
Written by
Hannah Logan
Updated over a week ago
How do you calculate the CSAT score?
How CSAT score is calculated.
Written by
Hannah Logan
Updated over a week ago
How do you calculate survey response rates?
How the response rate is calculated.
Written by
Hannah Logan
Updated over a week ago
Can I remove the question that asks for the name and email in generic surveys?
Written by
Hannah Logan
Updated over a week ago
Can I reverse the order of rating icons in my CSAT survey?
How to switch the order of rating images in a CSAT survey
Written by
Cory Brown
Updated over a week ago
Can I choose custom DNS records if I already use SendGrid?
How to get custom DKIM selectors
Written by
Cory Brown
Updated over a week ago
How do I change the billing email address?
Choose which address should receive invoices by email
Written by
Cory Brown
Updated over a week ago
Why do stats show some clicks without responses?
Written by
Cory Brown
Updated over a week ago
How can I access previous invoices?
How you can get past invoices
Written by
Cory Brown
Updated over a week ago
Can I import feedback into Simplesat?
Written by
Cory Brown
Updated over a week ago
How can I edit an answer?
Edit the rating or team member associated with an answer
Written by
Cory Brown
Updated over a week ago
What is NPS (Net Promoter Score)?
Written by
Cory Brown
Updated over a week ago
How withheld feedback works?
Written by
Cory Brown
Updated over a week ago
Do you integrate with BrightGauge?
Written by
Cory Brown
Updated over a week ago
Server location and IP addresses
Written by
Cory Brown
Updated over a week ago
How do I cancel my Simplesat account?
Written by
Cory Brown
Updated this week
Can I upload a custom image icons for surveys?
Written by
Cory Brown
Updated over a week ago
How do I troubleshoot anonymous or duplicate feedback?
Written by
Cory Brown
Updated over a week ago