Is it possible to have a different DKIM selector if I already use SendGrid for another service?

Written by Hannah Logan
Updated today

How do I create a Zendesk end-user if I use SSO?

How to manually verify and set the password for end users if your Zendesk account uses single sign-on

Written by Hannah Logan
Updated today

How does Simplesat deal with spam feedback?

How we use Google's reCAPTCHA and other methods to fight spam clicks

Written by Cory Brown
Updated this week

How secure is Simplesat?

Security measures in place to protect your data

Written by Cory Brown
Updated over a week ago

Do you have an open API?

Simplesat API

Written by Hannah Logan
Updated over a week ago

How do you calculate the CSAT score?

How CSAT score is calculated.

Written by Hannah Logan
Updated over a week ago

How do you calculate survey response rates?

How the response rate is calculated.

Written by Hannah Logan
Updated over a week ago

Can I remove the question that asks for the name and email in generic surveys?

Written by Hannah Logan
Updated over a week ago

Can I reverse the order of rating icons in my CSAT survey?

How to switch the order of rating images in a CSAT survey

Written by Cory Brown
Updated over a week ago

Can I choose custom DNS records if I already use SendGrid?

How to get custom DKIM selectors

Written by Cory Brown
Updated over a week ago

How do I change the billing email address?

Choose which address should receive invoices by email

Written by Cory Brown
Updated over a week ago

Why do stats show some clicks without responses?

Written by Cory Brown
Updated over a week ago

How can I access previous invoices?

How you can get past invoices

Written by Cory Brown
Updated yesterday

Can I import feedback into Simplesat?

Written by Cory Brown
Updated over a week ago

How can I edit an answer?

Edit the rating or team member associated with an answer

Written by Cory Brown
Updated over a week ago

What is NPS (Net Promoter Score)?

Written by Cory Brown
Updated over a week ago

How withheld feedback works?

Written by Cory Brown
Updated over a week ago

Do you integrate with BrightGauge?

Written by Cory Brown
Updated over a week ago

Server location and IP addresses

Written by Cory Brown
Updated over a week ago

How do I cancel my Simplesat account?

Written by Cory Brown
Updated over a week ago

Can I upload a custom image icons for surveys?

Written by Cory Brown
Updated over a week ago

How do I troubleshoot anonymous or duplicate feedback?

Written by Cory Brown
Updated over a week ago