Frequently Asked Questions

Quickly find out if we already answered your questions.

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30 articles in this collection
Written by Cory Brown and Hannah

How can I get the feedback grid testimonial widget to display 3 columns horizontally instead of vertically?

Hannah avatar
Written by Hannah
Updated today

I'm getting error: "Email size cannot exceed 8192 bytes", when embedding the survey in Zendesk. How can I fix this?

Hannah avatar
Written by Hannah
Updated over a week ago

Is it possible make follow-up questions required?

Hannah avatar
Written by Hannah
Updated over a week ago

Can I hide Simplesat branding from my surveys?

What's currently possible regarding the removal of branding or otherwise "white labeling" surveys
Hannah avatar
Written by Hannah
Updated over a week ago

Can I import customers' contacts via API?

How can I import customers contacts via API
Hannah avatar
Written by Hannah
Updated over a week ago

How can I change my email/username?

Hannah avatar
Written by Hannah
Updated over a week ago

Why am I not receiving survey email notifications?

Hannah avatar
Written by Hannah
Updated over a week ago

Is it possible to have a different DKIM selector if I already use SendGrid for another service?

Hannah avatar
Written by Hannah
Updated over a week ago

How can I change my company's name?

Hannah avatar
Written by Hannah
Updated over a week ago

How do I create a Zendesk end-user if I use SSO?

How to manually verify and set the password for end users if your Zendesk account uses single sign-on
Hannah avatar
Written by Hannah
Updated over a week ago

How does Simplesat deal with spam feedback?

How we use Google's reCAPTCHA and other methods to fight spam clicks
Cory Brown avatar
Written by Cory Brown
Updated over a week ago

How secure is Simplesat?

Security measures in place to protect your data
Cory Brown avatar
Written by Cory Brown
Updated over a week ago

Do you have an open API?

Simplesat API
Hannah avatar
Written by Hannah
Updated over a week ago

How do you calculate the CSAT score?

How CSAT score is calculated.
Hannah avatar
Written by Hannah
Updated over a week ago

How do you calculate survey response rates?

How the response rate is calculated.
Hannah avatar
Written by Hannah
Updated over a week ago

Can I remove the question that asks for the name and email in generic surveys?

Hannah avatar
Written by Hannah
Updated over a week ago

Can I reverse the order of rating icons in my CSAT survey?

How to switch the order of rating images in a CSAT survey
Cory Brown avatar
Written by Cory Brown
Updated over a week ago

Can I choose custom DNS records if I already use SendGrid?

How to get custom DKIM selectors
Cory Brown avatar
Written by Cory Brown
Updated over a week ago

How do I change the billing email address?

Choose which address should receive invoices by email
Cory Brown avatar
Written by Cory Brown
Updated over a week ago

Why do stats show some clicks without responses?

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Written by Cory Brown
Updated over a week ago

How can I access previous invoices?

How you can get past invoices
Cory Brown avatar
Written by Cory Brown
Updated over a week ago

Can I import feedback into Simplesat?

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Written by Cory Brown
Updated over a week ago

How can I edit an answer?

Edit the rating or team member associated with an answer
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Written by Cory Brown
Updated over a week ago

What is NPS (Net Promoter Score)?

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Written by Cory Brown
Updated over a week ago

How withheld feedback works?

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Written by Cory Brown
Updated over a week ago

Do you integrate with BrightGauge?

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Written by Cory Brown
Updated over a week ago

Server location and IP addresses

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Written by Cory Brown
Updated over a week ago

How do I cancel my Simplesat account?

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Written by Cory Brown
Updated over a week ago

Can I upload a custom image icons for surveys?

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Written by Cory Brown
Updated over a week ago

How do I troubleshoot anonymous or duplicate feedback?

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Written by Cory Brown
Updated over a week ago