Frequently Asked Questions | Simplesat Help Center

Frequently Asked Questions

Quickly find out if we already answered your questions.

15 articles in this collection
Written by Cory Brown and Hannah Logan

Can I remove the question that asks for the name and email in generic surveys?

Written by Hannah Logan
Updated yesterday

Can I reverse the order of rating icons in my CSAT survey?

How to switch the order of rating images in a CSAT survey

Written by Cory Brown
Updated over a week ago

Can I choose custom DNS records if I already use SendGrid?

How to get custom DKIM selectors

Written by Cory Brown
Updated over a week ago

How do I change the billing email address?

Choose which address should receive invoices by email

Written by Cory Brown
Updated over a week ago

Why do stats show some clicks without responses?

Written by Cory Brown
Updated over a week ago

How can I access previous invoices?

How you can get past invoices

Written by Cory Brown
Updated over a week ago

Can I import feedback into Simplesat?

Written by Cory Brown
Updated over a week ago

How can I edit an answer?

Edit the rating or team member associated with an answer

Written by Cory Brown
Updated over a week ago

What is NPS (Net Promoter Score)?

Written by Cory Brown
Updated over a week ago

How withheld feedback works?

Written by Cory Brown
Updated over a week ago

Do you integrate with BrightGauge?

Written by Cory Brown
Updated over a week ago

Server location and IP addresses

Written by Cory Brown
Updated over a week ago

How do I cancel my Simplesat account?

Written by Cory Brown
Updated over a week ago

Can I upload a custom image icons for surveys?

Written by Cory Brown
Updated over a week ago

How do I troubleshoot anonymous or duplicate feedback?

Written by Cory Brown
Updated over a week ago