All Collections
ManageEngine ServiceDesk Plus
Add a Simplesat survey to ManageEngine ServiceDesk Plus MSP
Add a Simplesat survey to ManageEngine ServiceDesk Plus MSP

How to add your customer satisfaction survey (CSAT), customer effort score (CES), and NPS embed codes to ManageEngine ServiceDesk Plus.

Hannah Logan avatar
Written by Hannah Logan
Updated over a week ago

Simplesat allows you to create a CSAT or NPS survey that you can embed directly in ManageEngine ServiceDesk Plus email notifications.

Create your survey

First, create a new survey.

Set up your survey. Then go to the publish tab, select integrate with another tool and select ManageEngine.

Next, click Generate Embed Code. Make sure you're on the HTML option, then click Copy survey.

Add your survey to ManageEngine ServiceDesk Plus MSP

On your ManageEngine Service Desk Plus account, click on the Admin > Account Details > Notification Rules.

Select the template that you'd like to use, click on Customize Template and paste the HTML survey that you copied.Β 

Try it out!

Create a test ticket with yourself as the requester. Check your email and click any rating that you like. Once you do, new feedback should instantly show up in your Simplesat dashboard. 🎊

If you run into any issues let us know and we'll be happy to help troubleshoot. πŸ™Œ

Did this answer your question?