Simplesat allows you to create a CSAT or NPS survey that you can embed directly in ManageEngine ServiceDesk Plus email notifications.
ManageEngine Email Placeholders
These are automatically included when you generate a ManageEngine survey embed codes, but here they are just in case. 😉
Team Member ID |
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Customer Email |
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Company Name |
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Ticket ID |
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Ticket Subject |
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Ticket URL |
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Category |
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Service Category |
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Impact |
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Level |
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Priority |
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Create your survey
First, create a new survey.
Set up your survey. Then go to the publish tab, select External Email Embed and select ManageEngine.
Next, click Generate Embed Code. Make sure you're on the HTML option, then click Copy survey.
Add your survey to ManageEngine ServiceDesk Plus MSP
On your ManageEngine Service Desk Plus account, click on Setup > Automation > Notification Rules.
Select the template that you'd like to use, click on Customize Template and Insert the HTML survey that you copied.
Try it out!
Create a test ticket with yourself as the requester. Check your email and click any rating that you like. Once you do, new feedback should instantly show up in your Simplesat dashboard. 🎊
If you run into any issues let us know and we'll be happy to help troubleshoot. 🙌