Simplesat allows you to create a CSAT or NPS survey that you can embed directly in ManageEngine ServiceDesk Plus email notifications.
Create your survey
First, create a new survey.
Customize the survey settings, then choose the Generic Embed option in the Publish section.
Enter ManageEngine ServiceDesk Plus' placeholders into the fields:
ManageEngine ServiceDesk Plus email placeholders
- Team Member Email - NA
- Team Member ID - $Technician
- Team Member First Name - $Technician
- Team Member Last Name - NA
- Customer Email - $RequesterEmail
- Customer ID - NA
- Customer First Name - $RequesterName
- Customer Last Name - NA
- Company Name - $CompanyName
- Ticket ID - $RequestId
- Ticket Subject - NA
Once you have the placeholders filled in, click Generate Embed Code. Make sure you're on the HTML option, then click Copy survey.
Add your survey to ManageEngine ServiceDesk Plus MSP
On your ManageEngine Service Desk Plus account, click on the Admin > Account Details > Notification Rules.
Select the template that you'd like to use, click on Customize Template and paste the HTML survey that you copied.
Try it out!
Create a test ticket with yourself as the requester. Check your email and click any rating that you like. Once you do, new feedback should instantly show up in your Simplesat dashboard. 🎊
If you run into any issues let us know and we'll be happy to help troubleshoot. 🙌