Skip to main content

Can I exclude certain tickets from Zendesk in getting surveys?

How to exclude specific tickets from Zendesk in getting surveys.

Written by Hannah Logan

Yes, you can!

What you need to do is create a rule in Zendesk that prevents the trigger or automation from firing.

For example, you could have a condition where the trigger or automation won't run if the ticket includes the "no_survey" tag.

You can learn more about this on this Zendesk article: Excluding specific tickets, users, or groups from customer satisfaction surveys

Did this answer your question?