Yes, you can! 🙌🏼

To pull the data from Simplesat to Zendesk, you need to enable the Add satisfaction ratings back to Zendesk survey integration.

Once enabled, you can create a new query and select the Ticket updates as your dataset. Then, choose a dataset from the list and click on the New query button.

Click on Add in the Metrics section. Select Customer satisfaction and select the metric/rating that you want to measure.

Note: If you have Add tags action (e.g. survey_sent) in your trigger or automation templates, you can also use these as filters.


You can learn more about Zendesk Explore from here.

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